Denisha Johnson
South Holland,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Cook
Silver Birch LLC
08.2023 - 02.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
BILLING SPECIALIST
Rev MD
08.2021 - 03.2023
- Resolved customer inquiries regarding billing, charges, and payments
- Verified accuracy of billing data and revised any errors
- Maintained accurate and complete billing system and process
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Calculated billing charges, prepared and submitted claims to insurance companies
- Processed credit card transactions through Point-of-Sale terminals or online systems
- Generated periodic reports summarizing account balances and collection activities
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections
PATIENT SERVICE REPRESENTATIVE
Department of Rehabilitation Services
10.2017 - 08.2021
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
- Verified insurance information, collected payments, and scheduled appointments
- Assisted with the completion of medical forms and records
- Processed referrals from primary care physicians to specialists for further treatment or evaluation
- Performed administrative duties such as filing, faxing, photocopying
- Assisted with scheduling follow-up appointments according to provider availability
- Adhered to HIPAA regulations when handling confidential patient information
- Accessed patient information through various software applications
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
SALES REPRESENTATIVE
Macys
03.2015 - 10.2017
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Generated new sales leads through cold calling and networking activities
- Created detailed reports on daily, weekly, and monthly sales activity
- Identified opportunities for cross selling additional products and services
- Negotiated pricing contracts with customers to maximize profits
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
Ultimate Medical Academy
Clearwater, FL10.2024
Skills
- Google Drive
- Data Imports
- Billing Systems and Software
- Claim Processing
- Till Counting
- Customer Engagement
- Manual Processing
- Process Payments
- Coding Proficiency
- Billing dispute resolution
- Collections
- Cooking
- Food handling
- Cleaning and organization
- Customer service
Timeline
Cook
Silver Birch LLC
08.2023 - 02.2025
BILLING SPECIALIST
Rev MD
08.2021 - 03.2023
PATIENT SERVICE REPRESENTATIVE
Department of Rehabilitation Services
10.2017 - 08.2021
SALES REPRESENTATIVE
Macys
03.2015 - 10.2017
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
Ultimate Medical Academy
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