DeNisha Mattox
Chandler,AZ
Summary
Detail-oriented professional skilled in communication, organization, and relationship management. Proven experience in fast-paced environments, managing high-volume documentation with accuracy, and resolving complex issues through effective de-escalation. Collaborative team player adept at translating complex information for diverse audiences, eager to contribute strong work ethic and administrative precision.
Overview
2027
2027
years of professional experience
Work History
Teacher
Laveen School District
Phoenix, AZ
2025 - Current
- Delivered standards-based instruction aligned with district curriculum and state learning objectives.
- Differentiated lessons to support diverse learners and strengthen classroom engagement.
- Assessed student progress using formative data to guide instruction and interventions.
- Maintained positive classroom environment through clear expectations and consistent behavior management.
Teacher (1st-8th)
Synergy Public School
Phoenix, AZ
07.2020 - 2025
- Prepared engaging lectures to help students explore foundational and advanced topics.
- Identified individual student needs while upholding consistent academic and behavioral expectations.
- Monitored classroom behavior, demonstrating social skills and resolving conflicts to foster a positive learning environment.
- Mentored new teachers by sharing effective teaching practices.
- Engaged in professional development workshops to enhance teaching effectiveness.
Teacher Assistant
Keystone Montessori School
Phoenix, AZ
09.2019 - 07.2020
- Motivated students during athletic events and extracurricular activities to foster engagement and teamwork
- Develop lesson plans and behavioral management approaches
- Prepared and implemented daily lesson plans to support diverse learning needs and classroom objectives
- Supported individual students in grasping concepts while taking notice of their learning styles
- Keep students motivated while engaging in athletic events or extracurricular activities
Customer Service & Administrative Support
Silver Rock
Mesa, AZ
2019 - 2019
- Managed high-volume inbound communications, listened to inquiries and provided clear, easy-to-understand solutions to complex issues.
- De-escalated tense customer scenarios with empathy and professionalism, ensuring all parties reached a satisfactory and a positive outcome.
- Maintained strict records by documenting sensitive data and meeting details efficiently within a secure internal database.
- Streamlined operational workflows by processing critical documentation requests accurately and coordinating logistics for guests and students.
- Handled dense administrative paperwork and database logging with a high level of accuracy and efficiency.
Education
BA - English Literature
Lane College
Jackson, TN05-2019
Skills
- Relationship Management
- Conflict Resolution & De-escalation
- Compliance & Documentation
- Cross-Functional Communication
- Strategic Problem Solving
- Operations & Logistics Management
Timeline
Teacher (1st-8th)
Synergy Public School
07.2020 - 2025
Teacher Assistant
Keystone Montessori School
09.2019 - 07.2020
Teacher
Laveen School District
2025 - Current
Customer Service & Administrative Support
Silver Rock
2019 - 2019
BA - English Literature
Lane College