Denisha Ownby
Murfreesboro,TN
Summary
A self starting, relationship building professional with the ability to excel in a fast paced, multi-task environment who works well with various teams at all levels. T2 porting Subject Matter Expert in wireless and wireline porting. Driven to continually develop my career by demonstrating outstanding communication and personal skill's.
Overview
4
4
years of professional experience
Work History
PACT Subject Matter Expert
Verizon Wireless
08.2022 - Current
- Lead Subject Matter Expert for March 2023 PSO Tier1 porting training class.
- Lead Subject Matter Expert for June 2023 Tier 2 porting training class.
- Monitor PACT-General and assigned team chats for porting and system issues and report to GTS ambassador.
- Communicate system issues, tips and tricks, #KIPS, job aids, and best practices for wireline and T2 porting to assigned PACT team chats.
- Assist peers in LE, pact-general-qa-info and team chats with all T2 porting questions.
Cs-PACT Onboarding Champion III
Verizon Wireless
10.2019 - 08.2022
- Assist Internal and External customers calling in to the Port Center with completion of complex wireline and wireless port fallout.
- Completion of AYS tickets when needed and followups with customer in a timely manner for port completion.
- Provide assistance with UPT, Visible migrations, by emailing pertinent google forms to the POD for resolution.
Skills
- 4 years T2 porting experience
- Decision Making
- Communication
- Customer Service
- Analytical Thinking
- Organizational
Accolades
2023-
Participant and award winner in First Women In Tech Program
2022-
Leading in CS-PACT Onboarding Champion III Metric
References
Available upon request
Timeline
PACT Subject Matter Expert
Verizon Wireless
08.2022 - Current
Cs-PACT Onboarding Champion III
Verizon Wireless
10.2019 - 08.2022