Denisha Ruffin
Philadelphia,PA
Summary
Creative and detail-oriented marketing professional with hands-on experience in graphic design, customer service, and social media strategy. Proven ability to manage multiple client projects, deliver high-quality visual materials, and support customers with diverse technical needs. Strong communicator with a focus on efficiency, accuracy, and client satisfaction.
Overview
3
3
years of professional experience
Work History
Graphic Design & Customer Support
Docucare Copy Service
Philadelphia, PA
08.2023 - Current
- Designed and delivered custom marketing materials, including flyers, banners, brochures, and promotional graphics for diverse clients.
- Collaborated with customers to understand design needs and provide tailored solutions, improving overall satisfaction.
- Assisted non-technical clients with online applications and digital tools, enhancing accessibility and user experience.
- Managed high-volume orders, ensuring accuracy, efficiency, and on-time delivery.
- Processed payments, created invoices, and handled sensitive customer data with confidentiality.
- Produced custom projects for businesses, schools, nonprofits, and entertainment clients.
Brand & Customer Engagement Assistant
Club Cotton
Philadelphia, PA
06.2024 - Current
- Assisted customers with product selection and inquiries, enhancing the overall shopping experience.
- Designed custom apparel and branded materials aligned with client preferences.
- Launched and managed an Etsy shop, creating product listings and branding to drive online visibility.
- Implemented Google Analytics to track engagement and support business growth.
- Created pricing visuals and promotional materials to improve customer understanding and sales.
Education
Bachelor of Science - Marketing
Franklin University
02-2026
Business Management Certificate - Marketing
Eastern Gateway Community College
12-2023
High School Diploma - GED
Pennsylvania Virtual Charter School
06-2022
Skills
- Graphic Design
- Social Media Marketing
- Customer Service
- Client Communication
- Microsoft Word
- Microsoft PowerPoint
- Print Production
- Payment Processing
- Time Management
- Multitasking
Marketing Experience
- Developed a comprehensive business plan for an online jewelry brand, outlining the target market and growth strategy.
- Designed and executed a social media campaign to increase brand awareness and engagement.
- Created marketing strategies analyzing brand positioning for major companies, including Walt Disney World and Lululemon.
Timeline
Brand & Customer Engagement Assistant
Club Cotton
06.2024 - Current
Graphic Design & Customer Support
Docucare Copy Service
08.2023 - Current
Bachelor of Science - Marketing
Franklin University
Business Management Certificate - Marketing
Eastern Gateway Community College
High School Diploma - GED
Pennsylvania Virtual Charter School