Denisha Taylor
Decatur,AL
Summary
My goal is to establish relationship with an excelling company and become an asset by using my knowledge, expertise, and learn new task to further benefit and move the company forward,
Overview
11
11
years of professional experience
Work History
Auditor
Cerrowire
Hartselle, AL
02.2025 - Current
- Gained knowledge of industry regulations and best practices through training sessions.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Strengthened stakeholder confidence with transparent and clear communication of audit findings.
Collection Clerk
Family Security Credit Union
Decatur, Al
06.2024 - 11.2024
- Processed customer payments and maintained accurate records in collections database.
- Assisted in resolving billing inquiries and disputes to enhance customer satisfaction.
- Communicated effectively with customers to negotiate payment arrangements and terms.
- Documented collection activities thoroughly to ensure compliance with company policies.
- Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Participated in continuous improvement initiatives aimed at enhancing departmental efficiency and reducing costs associated with debt recovery.
- Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
- Maintained accurate customer records, updating contact information and account details as needed.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Documented customer payment interactions and account statuses for future reference.
Patient Support Representative
Virtuox
Decatur, AL
05.2023 - 06.2024
- Assisted patients with inquiries, providing accurate information and support for appointments.
- Managed patient records using electronic health record systems, ensuring data accuracy and confidentiality.
- Coordinated communication between healthcare providers and patients to facilitate smooth care transitions.
- Educated patients on treatment plans and medication usage, enhancing understanding of health protocols.
- Responded to patient concerns promptly, ensuring a positive experience during interactions.
- Scheduled appointments efficiently, optimizing workflow and minimizing wait times for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Troubleshot technical issues related to electronic health record systems or office equipment when necessary, restoring functionality quickly so business operations could continue smoothly.
Substitute Teacher
Kelly Services
Decatur, Al
01.2020 - 05.2024
- Delivered engaging lessons to diverse classrooms, adapting materials for various learning styles.
- Managed classroom behavior, fostering a positive and conducive learning environment.
- Collaborated with full-time teachers to develop instructional plans and resources.
- Assisted in assessing student performance and provided constructive feedback on academic progress.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Airbeam Assembler
HDT Global
Tanner, AL
12.2017 - 01.2020
- Assembled components to meet production specifications and quality standards.
- Operated machinery and tools to enhance assembly efficiency and accuracy.
- Inspected finished products for defects, ensuring adherence to safety regulations.
- Trained new team members on assembly processes and safety protocols.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Tested finished products to perform quality assurance and identify discrepancies.
Paint Assistant
Rehau
Cullman, AL
07.2014 - 07.2017
- Assisted in surface preparation and paint application for various projects.
- Operated spray equipment and tools to achieve quality finishes.
- Maintained cleanliness of work areas, ensuring safety compliance standards were met.
- Collaborated with team members to optimize workflow and project timelines.
- Contributed to a safe working environment by following established safety protocols and proper handling of hazardous materials.
- Consistently met performance goals set forth by supervisors, contributing to overall team success.
Education
No Degree - General Studies
Calhoun Community College
Tanner, AL05-2010
High School Diploma -
Speake
Danville, Al05-2008
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Audit coordination
- Multitasking and organization
- Quality assurance
Timeline
Auditor
Cerrowire
02.2025 - Current
Collection Clerk
Family Security Credit Union
06.2024 - 11.2024
Patient Support Representative
Virtuox
05.2023 - 06.2024
Substitute Teacher
Kelly Services
01.2020 - 05.2024
Airbeam Assembler
HDT Global
12.2017 - 01.2020
Paint Assistant
Rehau
07.2014 - 07.2017
No Degree - General Studies
Calhoun Community College
High School Diploma -
Speake