Denishire Donovan
Orlando,FL
Summary
Professional cybersecurity specialist skilled in threat analysis, network security, and incident response. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Known for robust problem-solving abilities, strategic thinking, and effective communication. Expertise includes risk management, vulnerability assessments, and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Remote
03.2023 - Current
- Investigate, evaluate, and resolve insurance claims by analyzing documentation, evidence, and policy coverage.
- Determine liability and verify policy coverage by reviewing contracts, reports, and supporting records.
- Assess damages and calculate appropriate settlement amounts based on risk analysis and claim valuation.
- Identify and prevent fraudulent claims through detailed investigations and data analysis.
- Gather and verify critical information by communication with claimants, employers, medical providers, and third parties.
- Collaborate with legal counsel on complex or disputed claims to ensure compliance and proper resolution.
- Negotiate claims settlements and authorize payments in alignment with company policies and regulatory guidelines.
- Maintain accurate documentation and ensure all claims are processed in compliance with industry standards.
- Analyzed claims for accuracy and compliance with state regulations.
- Collaborated with clients to resolve complex insurance inquiries and disputes.
Pharmacy Technician
CVS Pharmacy
West Palm Beach, FL
03.2019 - 09.2024
- Supports pharmacological services and patients by stocking, assembling, and distributing medications.
- Organizes medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
- Maintains a safe and clean pharmacy by complying with procedures, rules and regulations.
- Trains new hires on customer service and pharmacy protocols. Resulting in 50% increase in customer satisfaction surveys.
- Managed inventory levels, reducing waste through effective stock rotation and timely reordering.
- Processed prescriptions accurately and efficiently, ensuring compliance with state and federal regulations.
Customer Support Specialist
Progressive
Remote
06.2022 - 03.2023
- Direct agents and customers with auto insurance quotes.
- Assisted customers with policy analysis, billing issues and coverage interpretation.
- Multi-task managing an intricate system while ensuring the privacy of each customer is protected.
- Navigated complex systems and resolved issues efficiently in a fast-paced environment.
- Streamlined support processes, reducing response time and improving service delivery.
Biological Scientist III
Florida Department of Health
Remote
08.2021 - 05.2022
- Called contacts of newly diagnosed Covid-19 cases.
- Collected and recorded information on symptoms and needs into the data base system with accuracy.
- Provided contacts with approved information about isolation and quarantine and what to do if symptoms are present or develop.
- Created, maintained, and modified existing queries.
- Analyzed biological data to identify trends and support decision-making processes within health initiatives.
- Conducted research on public health issues to inform policy development and program implementation.
Economic Self-Sufficiency Specialist I
Department of Children and Families
West Palm Beach, FL
02.2020 - 08.2021
- Initiated interviews for clients to obtain and verify information needed to determine eligibility for Food stamps, Medicaid, and Cash assistance.
- Managed projects and organized a large computer caseload, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
- Computed and authorized grant amounts based on financial and family status. Reviewed and explained public assistance amounts to clients and authorized payment of monthly benefits.
Education
M.S - Cybersecurity Information and Assurance
Western Governors University
Salt Lake, UT04-2026
B.S. - Health Science
Florida A&M University
Tallahassee, FL12-2018
Skills
- Claims processing
- Claims investigation
- Microsoft suite
- Threat analysis
- Risk assessment
- Vulnerability management
- Wireshark
- Kali linux
- Incident response
- Threat intelligence
- Attention to detail
- Analytical thinking
Certification
- ISC2
- CompTIA CySA+
- CompTIA Pentest+
- CompTIA SecurityX (formerly CASP+)
Timeline
Claims Specialist
State Farm
03.2023 - Current
Customer Support Specialist
Progressive
06.2022 - 03.2023
Biological Scientist III
Florida Department of Health
08.2021 - 05.2022
Economic Self-Sufficiency Specialist I
Department of Children and Families
02.2020 - 08.2021
Pharmacy Technician
CVS Pharmacy
03.2019 - 09.2024
B.S. - Health Science
Florida A&M University
M.S - Cybersecurity Information and Assurance
Western Governors University