Luxury Brand Retail Leader
Open To Work
DENIS BRONKAR
Promelior LLC
New York,NY
14
Years of experience
7
Certifications
Luxury Retail leader with 12+ years of experience across Italian and European heritage brands — TOD'S, Métier, Ralph Lauren, and Vilebrequin — delivering consistent top-line revenue growth while building long-term, high-net-worth client relationships. Personally responsible for $2.4M+ in annual sales and a 450+ HNW client portfolio, while simultaneously developing teams that consistently outperform KPI targets. Proven track record of scaling individual sales excellence into team-wide performance culture — as both a top individual contributor and a hands-on people leader. Deep ability in CRM-driven clienteling, appointment-based selling, brand heritage storytelling, and immersive luxury experience delivery. Equally effective in standalone sales roles and in leadership positions requiring full operational accountability, team development, and strategic business growth. I thrive in brand environments where craftsmanship, community, and long-term client relationships are at the core.
Work History
Founder/Operations Manager
1 Year 9 Months- Founded and scaled operations across Los Angeles and NYC, achieving 10% revenue growth for a diverse client portfolio.
- Enhanced customer service through comprehensive training programs focused on communication and conflict resolution, significantly boosting client retention.
- Implemented data-driven merchandising and marketing strategies, increasing operational productivity by 15%.
Assistant Store Manager
8 Months- Maximized daily sales by implementing operational strategies that enhanced team productivity and increased client retention by 15% year-over-year.
- Drove a 14% increase in employee performance by developing and executing comprehensive training programs designed to enhance core competencies and technical product knowledge.
- Developed and executed training programs to support professional development and deepen team product knowledge.
- Generated detailed sales reports to inform strategic decision-making, contributing to an improvement in overall business performance from 75% to 90% within three months.
- Designed and executed technical and soft-skill training programs to enhance product knowledge and team professional growth.
- Led a high-performing team to exceed sales targets and achieve client retention goals in a luxury retail environment.
Direct Marketing Supervisor
1 Year 4 Months- Executed marketing campaigns that increased lead generation by 30% through data analytics and precise audience targeting.
- Led a cross-functional team of 15-26 members to launch six annual targeted campaigns, significantly enhancing brand reputation and customer trust.
- Oversaw strategy implementation that contributed to a 25% increase in product visibility across key markets.
- Served as a cross-departmental liaison to align team objectives with corporate strategy and brand positioning goals.
- Collaborated as a strategic partner to department heads, aligning team output with corporate strategy to achieve 100% campaign delivery and strengthen brand trust.
- (Contract)
Lead Sales Specialist
2 Years 2 Months- Drove $2.4 million in in-store sales and $865,210 in e-commerce revenue at the flagship location, exceeding annual sales goals by 16% year-over-year.
- Cultivated enduring client relationships through high-touch personalized service and sophisticated clienteling strategies.
- Developed and executed targeted strategies to enhance KPI performance, achieving a 30% growth rate in conversion and average transaction value (ATV) every six months.
- Built and maintained robust relationships with over 450 high-profile individuals, driving a 10% increase in long-term retention through personalized engagement strategies.
Client & Business Relations Management Consultant
2 Years 7 Months- Secured over 30 new contract projects through proactive client engagement and targeted marketing strategies.
- Conducted gap analyses to identify operational inefficiencies, leading to a 20% enhancement in workflow for clients.
- Produced detailed reports to track project milestones and ensure consistent, timely delivery.
Senior Sales Specialist
1 Year 4 Months- Conducted in-home design consultations and managed end-to-end interior design projects, consistently improving client satisfaction scores.
- Built a personal clientele base from zero to over 85 accounts within nine months, demonstrating exceptional relationship-building skills.
- Formulated creative design concepts while effectively managing inventory and logistics to ensure premium customer service.
- Managed daily operations, ensuring strict adherence to brand standards and optimizing inventory management.
Regional Director of Sales and Marketing
4 Years 5 Months- Oversaw marketing and sales operations, driving a consistent 12% annual growth margin.
- Implemented performance updates that resulted in enhanced client engagement and brand loyalty.
- Trained staff in sophisticated sales practices, elevating team performance and boosting customer satisfaction levels.
- Directed corporate training initiatives, enhancing team performance and ensuring strict compliance with brand standards and operational protocols.
- Deployed performance evaluation systems and staff engagement programs that directly contributed to a consistent 12% annual growth margin.
Multi-Showroom Sales Manager
2 Years 4 Months- Developed promotional strategies that improved short and long-term sales goals, achieving a 25% increase in showroom foot traffic during key industry events.
- Supervised multi-functional teams during major industry trade shows, enhancing brand visibility and client engagement.
- Fostered strategic vendor relationships, facilitating collaborations that drove sales and marketing success.
Education
Bachelor of Arts - Communication (Marketing Emphasis), Psychology
Bachelor of Arts - Business and Psychology
Skills
• Brand & Client Excellence
- CEM (Client Experience Management)
HNW
Relationship Management
CRM Strategy
Visual
Merchandising
Brand Heritage Advocacy
Adaptive
Decision-Making in High-Volume Environments
• Strategic Operations & Compliance
- NYC Labor Law (ESSTA/Fair Workweek)
Payroll
Optimization
Inventory Analytics
Loss Prevention
Risk
Management
• Human Capital & Talent Strategy
- Full-Cycle Talent Acquisition
People Leadership
Workforce Analytics
Team Coaching & Mentorship
Succession Planning.
• Digital Systems & AI
- HRIS Administration (Workday
ADP
Greenhouse)
AI
Collaboration
Predictive Analytics
and Salesforce CRM
Management
Websites
Certification
- Building High-Performance Teams
- Coaching Skills for Leaders
- Sales Strategy: How to Effectively Sell Your Product or Service Credential ID 4101CU5P26
- Be the Manager People Won't Leave Certificate ID: 8a594fb07bffa1dad92fcdeec05e05a6bc11eba0625dbdd18b75c7dfdd02c37c
- Fundamentals of Predictive Project Management
- Sales Certified - Business Service Management Solutions
- Team Building Certification, Harvard Business Review,
Skills
- ADP · AI-Integrated Retail Tools · Appointment sales · Audience targeting · Authenticity · Average transaction value growth · Brand heritage storytelling · Brand positioning · Business development
- · Business plans · Client engagement · Client portfolio development · Client retention · Coaching and development
- · Cross-Selling · Customer-centric environment · Excel/Numbers/Sheets · Floor coaching · High-net-worth relationship
- management · Inclusivity · Innovation · Inventory management · ISC‑CX CRM · Labor scheduling · Luxury leather goods
- Management experience · Market trends · Marketing campaign management · Maximizing business opportunities
- Multi-Location Operations · Payroll procedures · Performance evaluation · Performance results · Results-driven · Retail
- analytics · Retail operations · Sales interactions · Store operations · Team collaboration · Team-oriented · Training and
- onboarding · Training Program Design · Accountability · Budget Tracking · Cash Handling · Client Issue Resolution
- Clienteling · Collaboration · Communication · Conflict Resolution · Conversion Optimization · Cross-Functional Collaboration
- Customer Experience · Customer Loyalty · Customer Service · Data-driven decision-making · Gap Analysis · Loss Prevention
- Merchandise · Objection Handling · Originality · Performance Management · Pipeline Management · Predictive Analytics
- Problem-solving · Product Assortment Planning · Product development · Product Knowledge · Project Management
- Recruiting · recruitment · Sales Analysis · Sales Strategy · Scheduling · Specialty Retail · Strategic Planning · Succession
- Planning · Talent Acquisition · Team Development · Team Leadership · Visual Merchandising · Workday · Workflow Optimization
Work Preference
Work Type
Full Time
Location Preference
On-SiteHybrid
Timeline
Founder/Operations Manager
Promelior LLC
02.2025 - CurrentRead More
Assistant Store Manager
Vilebrequin
06.2024 - 02.2025Read More
Direct Marketing Supervisor
Google
08.2022 - 12.2023Read More
Lead Sales Specialist
TOD'S
04.2021 - 06.2023Read More
Client & Business Relations Management Consultant
Self-employeed
04.2018 - 11.2020Read More
Senior Sales Specialist
Ralph Lauren
07.2016 - 11.2017Read More
Multi-Showroom Sales Manager
Pacific Design Center
03.2014 - 07.2016Read More
Regional Director of Sales and Marketing
Progressive Art Stained Glass Studio
11.2012 - 04.2017Read More
California Lutheran University
Bachelor of Arts from Communication (Marketing Emphasis), Psychology
Read More
Drew University
Bachelor of Arts from Business and Psychology
Read More