Summary
Overview
Work History
Education
Certification
Languages
Websites
References
Timeline
Generic

Denis Martín Mena Barahona

Lake Worth,FL

Summary

1994 my first steps with technology, expanding my responsibilities since then in the computer science area. Knowledge of CCTV (Closed Circuit Video Surveillance) systems and structured cabling, as well as Linux and Windows server operating systems. Demonstrated ability to analyze and troubleshoot hardware and software problems. Project implementation.
Accustomed to dealing with directors and senior executives. Proven ability to offer innovative solutions for network perimeter security problems. Certified professional in structured copper and fiber optic cabling. Integrator of temperature sensory systems and VoIP systems. Average knowledge of Alternating and Direct Electricity.
Throughout this time I have acquired information and a research imagination that has allowed me to develop in the wide range of this area of

technological information. Currently there are a thousand ways and forms of solutions revealed in the breadth of the information network (internet), that there is no problem that can be solved with a research methodology developed with experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

OWN BUSINESS

MENAS'IT
Managua, Nicaragua
2019 - 2021
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Deployed operating systems.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Oversaw daily performance of computer systems.
  • Provided technical support to users via telephone or remote access.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Set up user profiles on local machines according to established standards.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Documented repair processes and helped streamline procedures for future technical support actions.

Network and Telecommunications Administrator

CSE NICARAGUA (Gobierno)
Managua, Nicaragua
2002 - 2018
  • Responded promptly to user requests for assistance with telecommunications issues.
  • Analyzed call routing patterns to optimize use of available resources.
  • Analyzed system performance, network capacity, and security and capacity.
  • Resolved issues related to telephone services and network connections.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted in designing and administering projects for residential and commercial clients.
  • Deployed new devices such as phones, headsets, softphones.
  • Configured routers, switches, firewalls, wireless access points.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Monitored and replenished telecommunications equipment inventory for facilities and networks.
  • Installed, configured, maintained and troubleshot voice and data communications systems.
  • Planned, installed and maintained systems and performed repairs on malfunctioning systems.
  • Provided technical support for telecommunications systems, including PBX and VoIP.
  • Created documentation related to network topology diagrams and phone configurations.
  • Worked overtime to respond to emergencies and fix unsafe conditions.
  • Coordinated with vendors for installation of hardware, software, and services.
  • Performed regular tests on systems to keep components functional.
  • Implemented new technologies to improve communication efficiency.
  • Documented hardware and software installation procedures.
  • Managed telecom networks to ensure optimal performance and reliability.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Ciencias De La Computación

Universidad Nacional Autónoma De León
Nicaragua
04.2003

Certification

  • Fiber Optic Certification Course Based on EIA/TIA Standards
  • Copper Certification Course Level 1 Based on EIA/TIA Standards

Languages

Spanish
Professional

Websites

References

References available upon request.

Timeline

OWN BUSINESS

MENAS'IT
2019 - 2021

Network and Telecommunications Administrator

CSE NICARAGUA (Gobierno)
2002 - 2018

Bachelor of Science - Ciencias De La Computación

Universidad Nacional Autónoma De León
  • Fiber Optic Certification Course Based on EIA/TIA Standards
  • Copper Certification Course Level 1 Based on EIA/TIA Standards

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Denis Martín Mena Barahona