Deniss Gonzalez

• Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two language
• Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
• Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.

• Excellent communication skills necessary to effectively convey information between Spanish and English during interpretation sessions fluently.

• Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
• Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.