Denisse Anguiano

• Provided the district guidelines, quotes, and support for all technology-related purchases
• Maintained collaborative relationships with vendors, software manufacturers, and IT purchasing to provide and maintain the most current and efficient technologies to fit the district's needs
• Responded to escalated support incidents or service requests for IT staff and level 2 operational support across all district campuses and buildings
• Established an efficient workflow process, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities for student devices needing service and maintenance
• Coordinated and facilitated the evaluation, tracking and inventory, configuration and provisioning, troubleshooting, and install of a teacher and student device rollout throughout the district valued at over $3.5B

• Broke down and evaluated user questions and problems as well as recognizing, researching, isolating, and resolving problems
• Support on-site and remote installation, implementation, maintenance, troubleshooting and repair of laptops/desktops, printers, and associated classroom technology
• Skilled analytical person able to communicate with users at all levels of technical proficiency providing technical support in a 1000+ user environment
• Supported in the distribution of over 7,500 newly purchased Chromebooks as part of the school district’s efforts in replacing outdated equipment and working towards a 1:1 ratio of students to technology devices in classrooms

• Answered, evaluated and prioritized requests for assistance from staff and teachers experiencing problems with hardware, systems, software, networking, and other IT related issues over 30+ campuses and admin buildings
• Assisted in the preparation and distribution of over 3,500 Chromebooks and 300 Hotspots for those within the district without technology access during the transition to distance learning due to COVID-19
• Undertook special projects as directed including the installation of Mitel phone system and Windows 10 upgrades
• Implemented company policies, technical procedures, and standards for preserving integrity and security

• Installed, modified and repaired hotel property management systems hardware and software
• Added and maintained users on the network; assigning application access, ensuring security, and ensuring their configurations are within company approved standards
• Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, and phone calls
• Trained and supported end-users with Jonas Chorum standards and use processes; Installed and updated software, drivers, patches, and updates to integrated and cloud-based hotel property management systems.

• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Information System Technician Supervisor

• Supported 50+ strategic planning conferences by setting up needed computer network equipment and maintaining a $1.5M intranet system resulting in 100% operability for the Naval War College
• Led 5 Sailors during the preparation and execution of 10+ Joint Maritime Operations courses and foreign national conferences

Team Leader

• Managed the maintenance, inventory, distribution, and tracking of training supplies valued at $30K with zero losses or discrepancies
• Drafted 200+ operational messages and reports to inform senior leadership of the status of military operations and available resources

Training Manager

• Led all facets of administration for 20+ divisional training records including training attendance, tracking e-learning platforms, and training records for 20+ personnel with no errors
• Built a complete divisional training program; managed 21 portfolios and provided instruction on essential lesson topics in preparation for personnel advancement exams resulting in 5 personnel promotions