RAYMOND JAMES NORTHAN III
Sicklerville,USA
Summary
Systems Coordinator with expertise in managing complex technical systems. Proven ability to troubleshoot issues, ensure operational efficiency, and uphold system security. Successfully led teams through system updates, achieving minimal downtime for users.
Overview
21
21
years of professional experience
Work History
Systems Coordinator (IT Support & Warehousing)
Social Security Administration
Philadelphia, PA
10.2015 - 10.2021
- Resolved hardware, software, and critical network issues for over 200 end-users as primary Level I/II support contact.
- Managed complete system lifecycle, including configuration, installation, and deployment of client workstations and peripherals.
- Administered user and computer accounts in Active Directory, maintaining 100% accountability for IT assets.
- Provided technical assistance for advanced multimedia presentations and remote communication systems to support executive operations.
- Coordinated inventory audits to ensure accuracy and compliance with company standards.
- Managed inventory levels using advanced tracking systems for optimal stock control.
- Analyzed data to identify areas for process improvement within the inventory system.
- Oversaw the receiving and storage of goods, ensuring proper handling and documentation.
Sergeant
U.S. Army
Philadelphia, PA
09.2000 - 11.2013
- Managed, scheduled, and trained junior personnel to enhance team cohesion and protocol adherence in high-stress environments.
- Demonstrated strong leadership and professionalism while fostering a disciplined team culture.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Master of Information Technology Management - Cloud Computing
Keller Graduate School of Management
Iselin, NJ02.2026
Graduate Certificate - Information Security
Keller Graduate School of Management
Iselin, NJ05.2025
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University
Iselin, NJ10.2024
Skills
- WAN/LAN Infrastructure Support
- Active Directory (User/Account Management)
- Desktop/Mobile Device Configuration & Deployment
- Hardware Diagnostics & PC Troubleshooting
- High-Touch Customer Service & Guest Issue Resolution
- On-site Training & Policy Enforcement
- Microsoft 365
- Teams
- Zoom Support
- Help Desk / Incident Management
- Asset Inventory & Budgeting
- IT Documentation & Knowledge Base Development
- Systems Security Best Practices
- Vendor Management & Corporate Liaison
- Cloud computing
- Information security
- Technical support
- Data analysis
- Inventory management
- Cybersecurity best practices
- End-user training
- Network administration
- IT asset management
- Server management
- Application support
Timeline
Systems Coordinator (IT Support & Warehousing)
Social Security Administration
10.2015 - 10.2021
Sergeant
U.S. Army
09.2000 - 11.2013
Master of Information Technology Management - Cloud Computing
Keller Graduate School of Management
Graduate Certificate - Information Security
Keller Graduate School of Management
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University