Donavan Maldonado-Fashina

Destin,FL

Summary

Experienced IT Support Specialist with over 5 years of experience in maintaining and optimizing mission-critical network and communication systems. Proven ability to troubleshoot complex technical issues, lead equipment management, and support multi-million-dollar infrastructure projects. CompTIA A+ certified and actively advancing network security skills, ready to transition into Network Operations or Cybersecurity roles.

Overview

Certification

years of professional experience

Work History

Pavement & Equipment Operator / IT & Systems Support

U.S. Air Force

09.2020 - Current

Delivered Tier I/II technical support for over five Windows-based work centers, ensuring optimal performance of hardware, software, and network systems.
Resolved system outages within 24 hours, reducing downtime and maintaining operational efficiency.
Managed and reprogrammed 21+ Falcon III radios during a unit-wide evaluation exercise, improving system reliability and performance.
Supported a $1.3M Airfield project by maintaining radio devices and contributing to infrastructure development.
Diagnosed and restored computer systems with communication outages across multiple work centers, ensuring uninterrupted operations.
Created Microsoft Teams workflows to streamline communication and enhance access to documents and information.
Over 5 years of experience operating diverse equipment, supporting large-scale projects, adapting to shifting priorities, and meeting tight deadlines.
Accounted for and verified over 2,800 pieces of equipment valued at $13.1M, ensuring deployment readiness and full accountability.
Earned CompTIA A+ certification; currently pursuing additional IT certifications to expand technical expertise and strengthen organizational support.

Home Lab - Network & Server Infrastructure

03.2026 - Current

Built and deployed a TrueNAS server using repurposed Acer laptop hardware, including creation of a bootable USB for OS installation and configuration.
Configured a home network (PAN) by bridging a secondary router to a provider modem for full control over internal routing and services.
Implemented remote access for effective server management and monitoring.
Created and managed user access controls (ACLs) to ensure secure file and system access.
Configured network services and storage management within the TrueNAS environment.
Performed system administration, troubleshooting, and applied basic security hardening measures.
Practiced network configuration, device connectivity, and service deployment in a controlled lab setup.

Education

B.S. - Cybersecurity & Information Assurance

Western Governors University

AAS - Construction Technology

Air Force Training

Skills

Network Troubleshooting & System Configuration Mission-Critical IT Support
Windows, Linux (Ubuntu Server) & macOS Cross-Platform Systems Management
TCP/IP, DNS, DHCP, LAN/WAN Network Protocols & Infrastructure
Active Directory Management Account Management & Permissions
Microsoft Teams & CasaOS Collaboration Tools & Remote Services
CLI Tools: ping, tracert, ipconfig, netstat Command Line Proficiency
Cybersecurity & Information Assurance Security Hardening & Analysis