Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denisse Balbuena

Bronx,NY

Summary

Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in a dynamic and collaborative setting.

Overview

7
7
years of professional experience

Work History

COFFEE CART MANAGER

SBCART
01.2021 - Current
  • Evaluated supplier products regularly to ensure high-quality ingredients were used in every beverage prepared
  • Conducted regular inventory checks to ensure adequate stock levels were maintained
  • Trained new employees in the use of coffee-making equipment, cash register operations, and customer service procedures
  • Assisted customers with questions about menu items or special orders
  • Resolved customer complaints in a timely manner to maintain positive relationships with patrons


Seasonal Jewelry Sales Associate

Milk & Rose
10.2024 - 12.2024
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

SALES REPRESENTATIVE

BOOST MOBILE
01.2018 - 01.2020
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Adapted to and remained flexible in a changing, fast-paced work environment
  • Communicated product features, advantages, and benefits to customers
  • Negotiated contracts and prices with clients to exceed sales goals
  • Managed customer accounts by providing accurate information on product availability and pricing
  • Demonstrated excellent customer service skills when dealing with client inquiries
  • Created promotional materials such as brochures, flyers, and posters to advertise products or services offered by the company
  • Handled client deposits and transactions and updated billing information in company databases

Education

Bachelor of Science - Fashion Business Management

Fashion Institute of Technology
227 W 27th St
05-2024

Skills

  • Microsoft Excel
  • Strong communication skills
  • Google Sheets
  • Office Supplies and Inventory
  • Issue resolution
  • Stocking and replenishing
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Timeline

Seasonal Jewelry Sales Associate

Milk & Rose
10.2024 - 12.2024

COFFEE CART MANAGER

SBCART
01.2021 - Current

SALES REPRESENTATIVE

BOOST MOBILE
01.2018 - 01.2020

Bachelor of Science - Fashion Business Management

Fashion Institute of Technology

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Denisse Balbuena