Yordi Hagos
Springfield,VA
Summary
Business administration and marketing professional with a solid track record in managing relationships with customers, suppliers, and international partners. Specializes in problem-solving and project coordination to ensure seamless operations and enhanced customer experiences. Organized and dependable in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Import Manager / Green Coffee Buyer
Temenyu LLC
03.2023 - Current
- Negotiate pricing, shipping costs, and delivery schedules with vendors to optimize purchasing terms.
- Analyze coffee markets and pricing trends to inform strategic purchasing decisions.
- Manage relationships with coffee roasters and wholesale customers across the United States.
- Build strong relationships with suppliers, warehouses, freight companies, and customers to keep orders running smoothly.
- Coordinate with multiple partners to make sure shipments arrive on time and customers stay informed.
- Solve customer issues by working directly with suppliers and logistics partners to find quick solutions.
- Collaborate with customers to assess needs and recommend products based on quality, pricing, and availability.
- Track customer orders and provide regular updates throughout the purchasing process.
- Maintain inventory records, pricing information, and business reports using Microsoft Excel.
- Focus on providing reliable service that encourages customers to continue doing business with the company.
Export Manager
Wonberta General Import & Export P.L.C.
09.2020 - 04.2023
- Managed relationships with international customers from order placement through final delivery.
- Negotiated favorable pricing and delivery schedules with suppliers and buyers, ensuring alignment with customer requirements.
- Worked closely with suppliers, warehouses, and logistics partners to make sure customer orders were completed successfully.
- Acted as main contact for customers, addressing inquiries and providing timely updates throughout shipping process.
- Built long-term relationships with customers by providing dependable service and clear communication.
- Resolved shipping and documentation issues efficiently, maintaining clear communication with customers throughout.
- Prepared export documents and maintained accurate customer records.
- Researched new markets and business opportunities to support company growth.
Marketing Manager
Wonberta General Import & Export P.L.C.
07.2018 - 09.2020
- Grew business by identifying new customers and enhancing sales support.
- Developed presentations, proposals, and marketing materials to engage potential clients.
- Cultivated relationships with new and existing customers through consistent communication.
- Conducted market research to identify new business opportunities.
- Maintained customer information and sales records.
- Worked with sales, operations, and logistics teams to improve the customer experience.
Education
Bachelor of Arts - Business Administration & Marketing
University of International Business and Economics (UIBE)
Beijing, ChinaSkills
- Supply Chain Management
- Account Management
- Customer Relationship Management
- Client Success
- Business Development
- Market Analysis
- Data Analysis
- Negotiation
- Problem Solving
- Project Coordination
- Cross-functional Collaboration
- Microsoft Excel
- CRM Systems
- Microsoft Office
- Google Workspace
- Microsoft Word
- Microsoft Outlook
- Time Management
- Client Communication
- Relationship Building
Languages
English, Professional
Italian, Professional
Timeline
Import Manager / Green Coffee Buyer
Temenyu LLC
03.2023 - Current
Export Manager
Wonberta General Import & Export P.L.C.
09.2020 - 04.2023
Marketing Manager
Wonberta General Import & Export P.L.C.
07.2018 - 09.2020
Bachelor of Arts - Business Administration & Marketing
University of International Business and Economics (UIBE)