Denisse Cruz
Clearwater,FL
Summary
Personable and energetic employee committed to delivering excellence in all facets of customer service, administrative support, and accounting.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
McDonald's
- Lead important internal functions including Employee Training, ServSafe/OSHA Food Safety, and Inventory Management
- Effectively delegate tasks to team members and report back results
- Directly support the General Manager to achieve restaurant performance and quality standards in three areas:
- Supervise food quality, safety, cost, and new menu items
- Hire, train, and schedule restaurant staff to meet sales and profit goals
- Deliver a memorable guest experience by ensuring all staff is trained and organizing key service areas within the restaurant to provide the best service
- Partner with restaurant team to ensure safe and efficient operations of the restaurant
Office Manager
Modular Moldings
09.2024 - Current
- Maintain the company's filing system to ensure it reflects accurate data
- Verify and distribute payroll to assist the HR department
- Reconcile credit card transactions to ensure accuracy
- Code and input invoices for timely processing
- Prepare weekly check runs for vendor payments
- File customer, vendors, and non-inventory invoices for accurate recordkeeping
Accounting Clerk
On Top of the World
01.2023 - 08.2024
- Provide accounting and clerical support to the accounting department.
- Prepare bank deposits, general ledger postings and statements.
- Reconcile accounts in a timely manner.
- Reconcile credit card statements
- Coded and processed invoices.
Recep/Admin.
On Top of the World
08.2022 - 01.2023
- Answer and direct phone calls in a polite and friendly manner. Check Voicemails and forward as necessary.
- Welcome visitors in a warm and friendly manner; answer any questions appropriately and timely.
- Maintain fire inspection sheet log.
- Create or close Work Orders
- Maintained Supervisors weekend schedule.
- Helped Human Resources with recruiting duties.
Bilingual Receptionist/Legal Assistant
Wiand, Guerra, King P.A
08.2018 - 05.2022
- Greeted all visitors to the company and assisted with nature of the visit.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Entered billing payments from clients and updated client records.
- Manage physical and digital records containing sensitive information
- Assisted the Attorney’s and Paralegals with their day-to-day duties.
Bilingual Auditing Assistant Manager
Access to Care
08.2013 - 08.2018
- Served as a resource audit trainer to employees.
- Investigate, audit, and resolve all types of Medicaid claims as well as recovery and resolution for government payers.
- Process recovery on claims.
- Ensure adherence to state and federal compliance policies, reimbursement policies, and contract compliance.
- Use pertinent data and facts to identify and solve a range of problems within area of expertise.
- Part of a group of auditors deployed to investigate possible fraud, waste and abuse.
- Generally, work is self-directed and not prescribed.
- Works with less structured, more complex issues.
Cafe Manager
Café Del Mar
09.2012 - 08.2013
- Administered day-to-day activity of cafe and supervised efficient working of staff.
- Monitored café on regular basis and ensured compliance to all sanitation and ServSafe/OSHA safety standards for guests.
- Prepared departmental schedules and payrolls for employees on a bi-weekly basis.
- Prepared records of monthly transactions and managed all finances for café.
- Developed and maintained cash control procedures.
- Ensured optimal level of food quality at all times and determined food standards to be served to guests.
- Maintained an inventory of food products and ensured no shortage in raw materials.
- Communicated proper safety techniques
- Coordinated employee training regarding safety equipment
- Inspected safety equipment and facilities for potential problems
Education
Diploma -
Lincoln High School
Jersey City, NJSkills
- Accounting
- Legal Assistant
- Office Administration
- Human Resource Recruiting
- Staff Management
- Multi-line Telephone Systems
- Trainer
- Scheduling
- Invoicing
- GL Coding
- Conflict resolution
- Customer service and satisfaction
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Modular Moldings
09.2024 - Current
Accounting Clerk
On Top of the World
01.2023 - 08.2024
Recep/Admin.
On Top of the World
08.2022 - 01.2023
Bilingual Receptionist/Legal Assistant
Wiand, Guerra, King P.A
08.2018 - 05.2022
Bilingual Auditing Assistant Manager
Access to Care
08.2013 - 08.2018
Cafe Manager
Café Del Mar
09.2012 - 08.2013
Assistant Manager
McDonald's
Diploma -
Lincoln High School