Denisse De La Cruz
Belleville
Summary
Customer Service Representative with over 5 years of experience in healthcare settings, adept at enhancing client satisfaction and retention through effective communication and team collaboration. Proficient in multitasking and bilingual support, ensuring seamless interactions and efficient process management. Committed to leveraging problem-solving skills and leadership abilities to foster a supportive and engaging environment for both clients and colleagues.
Overview
6
6
years of professional experience
Work History
Law Firm Assistant
Rabb Hamill Law Offices
Woodbridge
03.2025 - 12.2025
- Managed case files and maintained organized records for client information.
- Assisted attorneys in preparing legal documents and correspondence.
- Coordinated schedules and appointments for legal consultations and court appearances.
- Communicated with clients to gather information and provide updates on cases.
- Facilitated communication between clients, attorneys, and external parties effectively.
- Answered incoming calls from clients and other attorneys in a professional manner.
- Ensured that all court documents were filed on time according to established procedures.
- Assisted lawyers in drafting various legal documents such as contracts, briefs, memorandums of understanding.
- Coordinated meetings between attorneys and clients.
- Proofread all correspondence before sending it out to clients or other parties involved in the case.
- Updated contact databases on a regular basis with new information about clients or potential leads.
- Greeted visitors upon their arrival at the office.
- Processed payments from vendors as well as invoices from customers.
- Scanned documents into the computer system for storage purposes.
- Reviewed and organized legal documents, such as pleadings and motions.
- Informed lawyers about any changes in regulations or laws affecting their cases.
- Managed inventory of office supplies necessary for daily operations.
- Arranged case files and maintained records and notebooks.
Customer Service Representative
Care For Kids Pediatrics
Newark
02.2023 - 03.2025
- Resolved 150+ monthly inquiries, boosting client satisfaction and retention.
- Organizing schedule for patients.
- Responsible for checking in patients, vitals, blood pressure and prepping them to see the doctor.
- Performed several clinical duties with the supervision of the doctor.
- Handled vaccines and records for patients.
- Provided bilingual support to patients for smoother interactions.
Customer Service Representative
Sierra Health
Bloomfield
06.2022 - 02.2023
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
- Managed high-volume calls, achieving measurable improvements in response time and service quality.
- Collaborated with team to streamline processes, leading to a noticeable increase in efficiency.
- Assisted in training new hires, fostering a supportive environment and ensuring consistent service.
- Responsible for call handling processes, significantly reducing average response time and enhancing overall service quality for Sierra Health customers.
Medical Assistant & Receptionist
Dr. Manpreet Mann - JN Obstetrics & Gynecology
Saddle Brook
10.2019 - 05.2022
- Managed patient scheduling, ensuring efficient flow and improved appointment adherence.
- Assisted in clinical procedures, enhancing patient care quality and satisfaction.
- Processed medical records accurately, maintaining confidentiality and data integrity.
- Coordinated communication between patients and healthcare providers, fostering collaboration.
- Streamlined office operations, resulting in noticeable improvements in workflow efficiency.
- Optimized patient scheduling system, reducing wait times and enhancing appointment adherence rates for improved clinic efficiency.
- Facilitated seamless communication between patients and healthcare providers, fostering a collaborative environment for comprehensive care.
- Streamlined patient scheduling, reducing wait times and boosting appointment adherence rates for enhanced clinic efficiency.
Education
High School -
Belleville High School
Belleville, NJSkills
- Customer Service
- Team Collaboration
- Time Management
- Communication
- Customer Engagement
- Multitasking
- Cash Management
- Problem Solving
- Leadership
- Bilingual
- Client communication
- Customer relationship management
- Schedule coordination
- Problem solving
- Attention to detail
- Team collaboration
Languages
- Spanish
- English
- Spanish
Timeline
Law Firm Assistant
Rabb Hamill Law Offices
03.2025 - 12.2025
Customer Service Representative
Care For Kids Pediatrics
02.2023 - 03.2025
Customer Service Representative
Sierra Health
06.2022 - 02.2023
Medical Assistant & Receptionist
Dr. Manpreet Mann - JN Obstetrics & Gynecology
10.2019 - 05.2022
High School -
Belleville High School