Denisse Gutierrez
Elk Grove,CA
Summary
Dynamic professional with extensive experience in childcare and customer service, notably at Apple. Proven ability in project management and social skill development, fostering positive relationships and enhancing learning environments. Bilingual in Spanish, adept at multitasking and team collaboration, ensuring exceptional service and support in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Private Nanny
Family Business
Elk Grove, CA
10.2022 - Current
- Reliable and trustworthy nanny with strong skills in problem-solving and communication.
- Motivated to help children succeed both socially and academically through open communication, and teaching them an appreciation for learning.
- Developed a positive relationship with children through active listening and empathy.
Front Desk Receptionist
California family fitness
Sacramento, CA
12.2021 - 09.2023
- Greet Members and Guests: Offer a warm and friendly greeting to everyone who enters the gym. Provide information about gym services and membership options.
- Manage Communication: Answer phone calls, respond to emails, and relay messages to appropriate staff. Maintain clear and professional communication at all times.
- Sales Support: Assist with membership sales and promotions. Provide prospective members with tours of the gym facilities and explain the benefits of membership.
- Maintain Records: Keep accurate records of member interactions, transactions, and visits. Ensure confidentiality and security of all gym records.
Special Needs Nanny
Family Business
Sacramento, CA
01.2021 - 12.2021
- Provide individualized care for two children, special needs care, and sensory support, adapting daily activities to meet emotional and cognitive needs.
- Implement structured routines, including reading time, calming strategies, and visual schedules.
- Support social and emotional development through consistent guidance, active listening, and empathy.
- Coordinate therapy appointments, track developmental progress, and communicate regularly with parents.
Customer Service Representative
Apple
Elk Grove, CA
08.2019 - 12.2020
- Answered customers' questions about companies' products and services.
- Completed the daily quota of iPhone products as an assembly line technician.
- I worked in the problem station to help solve issues that occurred in the warehouse by obtaining knowledge of each station.
Preschool Teacher
Acres of learning
Elk Grove, CA
01.2018 - 08.2019
- Developed and implemented age-appropriate lesson plans and ensured children are supervised at all times.
- Provided a safe nurturing environment with various experiences and activities for children including songs,games, and storytelling.
- Promoted social, emotional, and cognitive development and established routines and provided positive guidance.
- Teached children alphabet numbers and built children's self esteem.
Shift Leader
Cold Stone
Elk Grove, CA
06.2016 - 12.2017
- Assisted and took care of the customers, supervised the staff on their duties throughout their shift.
- Managed the cash registers, balanced the cash flow, and was responsible for the inventory of the stocks in the store.
- Responsible for scheduling the shifts of each staff to ensure there is full coverage, opened and closed for the store.
Education
Associate of Science - General Science
Cosumnes River College
Sacramento, CA05-2025
Associate of Arts - Liberals Arts Social And Behav
Cosumnes River College
Sacramento, CA07-2024
High School Diploma -
Franklin High School
Elk Grove, CA05-2016
Skills
- Data analysis
- Project management
- Social skill development
- Multitasking ability
- Customer service
- Communication skills
- Team collaboration
- Schedule management
- Spanish fluency
Languages
Spanish
Full Professional
Timeline
Private Nanny
Family Business
10.2022 - Current
Front Desk Receptionist
California family fitness
12.2021 - 09.2023
Special Needs Nanny
Family Business
01.2021 - 12.2021
Customer Service Representative
Apple
08.2019 - 12.2020
Preschool Teacher
Acres of learning
01.2018 - 08.2019
Shift Leader
Cold Stone
06.2016 - 12.2017
Associate of Science - General Science
Cosumnes River College
Associate of Arts - Liberals Arts Social And Behav
Cosumnes River College
High School Diploma -
Franklin High School
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