Denisse Lopez

●Oversees and manages staff, to make sure the office is running smoothly, and everything is done in a timely manner.

● Assists with supervisor duties while on supervisors are on time off.

● Answer phone lines for the department; triage incoming calls, respond to questions, direct calls, and document messages in UChart

● In charge of managing the Medical Student Program with scheduling appointments for medical and graduate students.

● In charge of submitting and obtaining prior authorizations for medication and rTMS treatments.

● Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

● Train new hires into the team.

● Provides coverage for responsibilities of co-workers when assigned or as need arises.

● Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

● Use electronic medical system (EPIC) in utilizing to verify patients’ appointments, enter lab results, medical records, referrals and medical notes for fibro scans.

● Maintains confidentiality of patient information.

● Provide clinical support to clinical faculty in daily activities related to 4 MD's, and 2 advanced registered Nurse Practitioners.

● Assist clinical support to other clinical providers in daily activities.

● Provide medical letters, if needed, to patients and appeal letters to insurance companies.

● Take care of all patient and clinical faculty requests

● Answers telephone calls, greets callers, handles inquiries, takes and delivers messages, answers custom questions and transfers calls to correct personnel according to their needs.

● Verify patient demographics and edit information as necessary to assure accuracy and completeness through Clinic Prep.

● Verifies insurance information and informs patients of any inaccuracy through Clinic Prep.

● Schedule appointments (i.e., follow-ups, RTMS, P2P Reviews) in a timely manner, cancel and reschedule appointments based on patient and/or doctors’ requests.

● Adjust clinics for doctors on vacations or days off.

● Manage all NO-SHOW letters and missed appointment/late cancellation fee disputes.

● Oversee provider schedules to ensure Fill and Schedule rate metrics are maintained at 95-100% capacity.

● Oversee CRM Work queue Message Escalations.

● Initiate and manage prior prescription authorizations for medications and RTMS treatments

• Answer phone lines: triage incoming calls, respond to questions, direct calls, and send In-Basket messages through UChart
• Provide administrative assistant support to Dr. Singh, Rajiv
• Manage and import radiographic examinations into UChart
• Receive, prepare, and deliver correspondence to patients, faculty, and staff
• Develop and promote the use of effective communication methods between physicians, managers, peers, and staff
• Work cooperatively with fellow employees to solve problems without disrupting the effective call flow of the department
• Provide coverage for responsibilities of Clinical Business Operations Representatives when assigned or as the need arises
• Serve as a liaison between patient and provider
• Take care of all patient and clinical faculty requests

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize patient experience
• Perform all on-site patient access registration-related functions promptly without compromising patient safety, quality, service levels, and reimbursement
• Comply and abide by all established UHealth policies and procedures related to Patient Access and State/ Federal regulations
• Identify and collect patients self-pay responsibility including co-pays, deductibles, co-insurance, self-pay discount rates, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patients’ financial responsibility upfront
• Answer multiple phone line systems
• Schedule radiographic appointments
• Perform other duties as assigned based on departmental needs in Sylvester Ground Floor Registration, Radiology Department/GI
• Obtaining copies of insurance cards, driver’s license, and HMO referrals and authorization when applicable

• Consistently provided professional, friendly, and engaging service
• Skillfully promoted items on beverage lists as well as restaurant specials
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Displayed enthusiasm and knowledge about the restaurant’s menu and products
• Routinely cleaned work areas, glassware, and silverware throughout each shift
• Provided friendly and attentive service
• Precisely described menu items and special offerings and appropriately identified wine pairings

• Proactively prepared for large parties and reservations with anticipatory planning in order to assist with staffing needs
• Routinely supported other areas of the restaurant as requested, including but not limited to answering telephone lines
• Complete financial transactions for other staff
• Demonstrated genuine hospitality while greeting and establishing rapport with guests
• Verified cash drawer against end-of-day receipts
• Moved and arranged tables, chairs, and place settings and organized seating for groups with special needs
• Continually monitored dining rooms for seating availability, service, safety, and well-being of guests

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Contacted other store locations to determine merchandise availability
• Engaged with customers in a sincere and friendly manner
• Developed positive customer relationships through friendly greetings and excellent service

• Ordered and distributed office supplies while adhering to a fixed office budget
• Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
• Managed office supplies, vendors, organization, and upkeep
• Greeted numerous visitors, including VIPs, vendors, and interview candidates
• Handle UPS, DHL, and other types of shipping and handling for Miami, Central America, the Caribbean, and South America
• Helped distribute employee notices and mail around the office