Denisse Mendez
Doral,Fl
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Assistant/Dispatcher
On-Time Auto Transport Inc
Miami, US
01.2019 - Current
- Provided customer service, addressing inquiries and resolving issues promptly.
Real Estate Representative
EBUSA
Santo Domingo, DR
01.2006 - 01.2010
- Managed real estate transactions from initiation to closing.
- Ensured all paperwork was completed accurately before submitting it for processing.
- Monitored competition by researching current listings in order to provide competitive pricing advice.
Promoter Pharmaceuticals
Alpha Laboratories
Santo Domingo, DR
01.1999 - 01.2006
- Conducted product demonstrations to explain details, highlight features and show use.
- Produced informational brochures detailing product features, use and care.
- Cultivated relationships with potential customers through direct communication and networking activities.
- Presented professional appearance to produce tangible, positive impact.
- Established and enforced sales goals to boost team success.
- Tracked market and competitor activities to stay current on products and consumer preferences.
Services Officer
Banco Popular Dominicano
Santo Domingo, DR
01.1998 - 01.1999
- Answered phone calls professionally and provided information to callers as needed.
- Generated reports on customer satisfaction levels and feedback.
- Adhered to company policies when dealing with customers or resolving issues.
- Resolved customer complaints promptly and efficiently.
Telemarketing Operator
CitiBank
Santo Domingo, DR
01.1996 - 01.1998
- Provided timely, courteous, and knowledgeable responses to information requests.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Handled inbound telephone calls from interested customers.
- Assisted in developing new telemarketing strategies to target specific markets.
Education
Participant -
Infotep: Marketing Fundamentals for Entrepreneurs
Santo Domingo, DR11.2024
Participant -
Infotep: Storytelling
Santo Domingo, DR09.2024
Participant -
Infotep: Marketing Digital (Freelancer)
Santo Domingo, DR04.2024
English Language
English Spot
Miami, FL04-2023
Participant -
Infotep: Pharmacy Assistant
Santo Domingo, DR04.2011
Methodology for Facilitators -
INFOTEP
Santo Domingo, DR01.2010
Participant -
Estate Training for Sales Execution
Santo Domingo, DR01.2007
Participant -
Estate Management
Santo Domingo, DR01.2007
Culinary Arts
PUCMM
Dominican Republic01-2003
Degree - Marketing
Pontificia Universidad Católica Madre y Maestra
Santo Domingo, DR01.1996
Bachelor of Science And Letters -
College of the Apostolate
Santo Domingo, DR01.1992
Skills
- Data analysis
- Customer service
- Time management
- Problem solving
Certification
- Infotep, Marketing Fundamentals for Entrepreneurs, Santo Domingo, DR, 11/24
- Infotep, Storytelling, Santo Domingo, DR, 09/24
- Infotep, Marketing Digital (Freelancer), Santo Domingo, DR, 04/24
- Infotep, Pharmacy Assistant, Santo Domingo, DR, 04/11
- Estate Training for Sales Execution, Santo Domingo, DR, 01/07
- Estate Management, Santo Domingo, DR, 01/07
Timeline
Office Assistant/Dispatcher
On-Time Auto Transport Inc
01.2019 - Current
Real Estate Representative
EBUSA
01.2006 - 01.2010
Promoter Pharmaceuticals
Alpha Laboratories
01.1999 - 01.2006
Services Officer
Banco Popular Dominicano
01.1998 - 01.1999
Telemarketing Operator
CitiBank
01.1996 - 01.1998
Participant -
Infotep: Marketing Fundamentals for Entrepreneurs
Participant -
Infotep: Storytelling
Participant -
Infotep: Marketing Digital (Freelancer)
English Language
English Spot
Participant -
Infotep: Pharmacy Assistant
Methodology for Facilitators -
INFOTEP
Participant -
Estate Training for Sales Execution
Participant -
Estate Management
Culinary Arts
PUCMM
Degree - Marketing
Pontificia Universidad Católica Madre y Maestra
Bachelor of Science And Letters -
College of the Apostolate
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