Summary
Overview
Work History
Education
Skills
Very involved with the Community
Languages
Timeline
Generic

Denisse Nenninger

Naples,FL

Summary

Dynamic leader with a proven track record at Suncoast Credit Union, excelling in performance management and data analysis. Expert in fostering a culture of continuous improvement and adaptability, achieving notable efficiency and engagement levels.

Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.

Overview

17
17
years of professional experience

Work History

Senior Service Center Manager

Suncoast Credit Union
05.2022 - Current
  • Implemented training programs for enhanced employee skills.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced member's satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Service Center Manager

Suncoast Credit Union
01.2021 - 05.2022
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Ensured compliance with industry regulations and company policies at all times within the service center operations.
  • Reduced wait times for members through streamlining scheduling and staff allocation.

Senior Member Advocate

Suncoast Credit Union
10.2007 - 02.2016
  • Resolved member concerns by listening attentively and offering appropriate solutions.
  • Educated members on available resources and services to enhance experience.
  • Developed strong relationships with members, fostering trust and loyalty to the organization.
  • Educated members on available resources and services, increasing their engagement with the organization.
  • Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.

Education

Associate of Arts - PCUE

FSW
Naples, FL
08-2020

Associate of Science - Accounting And Finance

Facultad De Economía De La Universidad De La Haban
Havana City, Cuba
06-1995

Skills

  • Leadership trained
  • Assertiveness
  • Friendly and outgoing
  • Performance management
  • Problem-solving aptitude
  • Performance evaluation
  • Staff development
  • Data analysis
  • Adaptability
  • Continuous improvement
  • Employee coaching and mentoring
  • Office 365 security

Very involved with the Community

I am very involved with the Community. I have been supporting the Shelter for Abused Women of Collier County since 2017. By collecting donations and donated it to them, as well as working in their facility to provide a better life to those single moms and foster children they assist. 

I also got in partnership with LSF in Collier and Lee County, and been able to provide 8 Financial Literacy, and open over 50 new membership accounts and more than 20 loans.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Senior Service Center Manager

Suncoast Credit Union
05.2022 - Current

Service Center Manager

Suncoast Credit Union
01.2021 - 05.2022

Senior Member Advocate

Suncoast Credit Union
10.2007 - 02.2016

Associate of Arts - PCUE

FSW

Associate of Science - Accounting And Finance

Facultad De Economía De La Universidad De La Haban

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