Denisse Rivera
Orlando,FL
Summary
Pharmacy professional with proven ability to manage pharmacy operations and ensure regulatory compliance. Known for fostering collaborative team environments and consistently achieving operational goals. Reliable in adapting to changing needs and consistently achieving optimal results. Possesses strong skills in medication dispensing, inventory management, and patient interaction, with reliable and adaptable approach.
Overview
7
7
years of professional experience
Work History
Lead Certified Pharmacy Technician
Arnold Palmer Hospital
11.2023 - Current
- Trained and mentored new pharmacy technicians, pharmacy interns and pharmacy support assistants, fostering a supportive learning environment.
- Assisted in technician scheduling in Kronos.
- Coordinates and maintains organization of technicians teams, scheduling meetings, and problem evaluation.
- Cross trained to preform all specialty pharmacy technician responsibilities ( Sterile and non sterile compounding, chemo, and TPN)
- Assists with the implementation of new and redesigned procedures.
- Served as a liaison between Nursing and Pharmacy regarding Omnicell issues and problems.
- Coordinated and assisted in monthly terminal IV room cleanings.
Certified Pharmacy Technician II
Arnold Palmer Hospital
02.2023 - 11.2023
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Maintains USP 797 standards and other regulatory required documentation.
- Triaging calls accordingly.
- Restocking omnicells accurately, ensuring proper dating and stock rotation.
- Cross trained to preform all specialty pharmacy technician responsibilities ( Sterile and non sterile compounding, chemo, and TPN)
Certified Pharmacy Technician
SpotRx Pharmacy
06.2021 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Walgreens
03.2020 - 06.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in daily Covid clinics, and Covid testing.
Retail Sales Associate
Cricket Wireless
01.2020 - 03.2020
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Internship Student
Walgreens
06.2018 - 04.2019
- Performed 300 hours during this internship filling prescriptions, typing prescriptions, drive thru, inventory
Education
Bachelor of Science - Health Sciences
Seminole State College of Florida
Sanford, FL12-2026
Associate of Arts - Health Sciences
Valencia College
Orlando, FL08-2024
Certificate of completion - Pharmacy
Orange Technical College
Orlando, FL05.2019
High School Diploma -
University High School
Orlando, FL05.2019
Skills
- Sterile and Aseptic technique
- PTCB certified
- New hire onboarding
- Scheduling expertise
- Clean room procedures
- Total parenteral nutrition
- Hazardous drug handling
- Chemotherapy preparation
- Problem-solving skills
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Pharmacy operations
- Pharmaceutical sales and services
- Drug inventory management
- Confidentiality and HIPAA
- Data entry
- Spanish translation
Timeline
Lead Certified Pharmacy Technician
Arnold Palmer Hospital
11.2023 - Current
Certified Pharmacy Technician II
Arnold Palmer Hospital
02.2023 - 11.2023
Certified Pharmacy Technician
SpotRx Pharmacy
06.2021 - 02.2023
Pharmacy Technician
Walgreens
03.2020 - 06.2021
Retail Sales Associate
Cricket Wireless
01.2020 - 03.2020
Internship Student
Walgreens
06.2018 - 04.2019
Bachelor of Science - Health Sciences
Seminole State College of Florida
Associate of Arts - Health Sciences
Valencia College
Certificate of completion - Pharmacy
Orange Technical College
High School Diploma -
University High School
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