Loren Kelsey Maggard
Gordonsville,TN
Summary
Proven leader in pharmacy operations, I enhanced Vanderbilt Wilson County Hospital's productivity by implementing workflow optimizations and maintaining strict compliance with pharmaceutical regulations. Expert in medication dispensing and inventory control, my mentorship of new technicians fostered a supportive and efficient team environment. Demonstrates exceptional attention to detail and a commitment to elevating patient care standards.
Overview
9
9
years of professional experience
Work History
Lead Certified Pharmacy Technician
Vanderbilt Wilson County Hospital
02.2023 - Current
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Responsible for maintaining scheduling to ensure workflow and coverage for the pharmacy.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Answered incoming phone calls and addressed questions from nursing and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Inpatient Certified Pharmacy Technician
University Of Tennessee Medical Center
04.2018 - 02.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from nursing and providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured patient medication lists were updated and accurate.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Walgreens
09.2015 - 04.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
High Schools Diploma -
Loudon High School
Loudon, TN05.2013
Skills
- Prescription Verification
- Medication Dispensing
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Sterile technique
- Insurance Billing
- Workflow Optimization
- Pharmacy operations management
- Patient confidentiality
- Pharmacy and customer records management
- Drug Inventory Control
- Aseptic Techniques
- Drug storage procedures
- Advanced math skills
- New Hire Onboarding
- Updating medication histories
- Intravenous admixture preparation
- Customer Service
- Attention to Detail
- Prescription Filling and Labeling
- Stocking shelves
- Dispensing Medications
- Prioritization and Organization
- Relationship Building
- Team Coordination
- Staff Leadership
- Employee Training
- Resolving Complaints
- Inventory Tracking
- Equipment Cleaning and Maintenance
- Certified Pharmacy Technician
- FDA Drug Safety Guidelines
- IV Pack Preparation
- IV Supply Restocking
- Drug Delivery Mechanisms
Timeline
Lead Certified Pharmacy Technician
Vanderbilt Wilson County Hospital
02.2023 - Current
Inpatient Certified Pharmacy Technician
University Of Tennessee Medical Center
04.2018 - 02.2023
Certified Pharmacy Technician
Walgreens
09.2015 - 04.2018
High Schools Diploma -
Loudon High School
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