Denisse Robles
Granbury,TX
Summary
Proven track record in operations management and client relations, honed across roles from Leasing Agent at Entrata Systems to Assistant Branch Manager at First National Bank Texas. Previous legal assistant to multiple founding attorneys. Excelled in legal document preparation and fostering robust customer relationships, achieving significant process improvements and customer satisfaction. Skilled in recruiting and interviewing, demonstrating exceptional interpersonal and organizational abilities. Accomplished excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of legal, rental market for properties and impressive financial management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Agent
Entrata Systems
05.2024 - 07.2024
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Recruited new residents through website advertising and marketing.
Contract Legal Assistant
Self-employeed
02.2023 - 05.2024
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
Legal Administrative Assistant
Cain Firm
09.2021 - 02.2023
- Processed expense reimbursements and updated filevine and quickbook accounts with current information.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
Teachers Aide
Granbury ISD
01.2019 - 08.2021
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Assistant Branch Manager
First National Bank Texas
01.2015 - 07.2017
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
Teller
First National Bank
08.2013 - 11.2014
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Education
Some College - Criminal Justice
Tarleton State University
Stephenville, TXSome College - Paralegal Studies
Everest University
Fort Worth, TXHigh School Diploma -
STARS ACADEMY
05.2013
Skills
- Leasing and sales
- Legal Document Preparation
- Interviewing Clients
- Client Relations
- Operations Management
- Recruiting and interviewing
- Employee Performance Evaluations
Certification
- CNP - Certified Notary Public
Languages
Spanish
Full Professional
Timeline
Leasing Agent
Entrata Systems
05.2024 - 07.2024
Contract Legal Assistant
Self-employeed
02.2023 - 05.2024
Legal Administrative Assistant
Cain Firm
09.2021 - 02.2023
Teachers Aide
Granbury ISD
01.2019 - 08.2021
Assistant Branch Manager
First National Bank Texas
01.2015 - 07.2017
Teller
First National Bank
08.2013 - 11.2014
Some College - Criminal Justice
Tarleton State University
Some College - Paralegal Studies
Everest University
High School Diploma -
STARS ACADEMY
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