Denisse Vidal
Anaheim,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Service Specialist II
KARL STORZ United States
02.2017 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction.
- Evaluated systems according to predetermined checklist and noted issues.
- Communicated and resolved any technical issues with medical products by phone or email.
- Supported and assisted all levels of medical personnel which included but not limited to Nurses, physicians, infection control, and patients.
Sterile Processing Technician
Kaiser Permanente
06.2015 - 02.2017
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Surgical Coordinator
UCLA Ronald Reagan Medical Center
09.2009 - 03.2016
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
- Resolved scheduling conflicts to maintain high-quality patient services.
Sterile Processing Technician
UCLA Ronald Reagan Medical Center
11.2009 - 09.2012
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams by responding promptly to last-minute requests and changes, ensuring no delays in surgical procedures.
Education
Associate of Arts - Criminal Justice
Westwood College - Los Angeles
Los Angeles, CA05.2015
No Degree - Surgical Technology
American Career College
Los Angeles, CA06.2008
High School Diploma -
South Gate High School
South Gate, CA06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Microsoft Excel
- Call center experience
- Computer Proficiency
- Documentation
- Microsoft Outlook
- Medical terminology knowledge
- Technical Support
- Scheduling
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Technical Service Specialist II
KARL STORZ United States
02.2017 - Current
Sterile Processing Technician
Kaiser Permanente
06.2015 - 02.2017
Sterile Processing Technician
UCLA Ronald Reagan Medical Center
11.2009 - 09.2012
Surgical Coordinator
UCLA Ronald Reagan Medical Center
09.2009 - 03.2016
Associate of Arts - Criminal Justice
Westwood College - Los Angeles
No Degree - Surgical Technology
American Career College
High School Diploma -
South Gate High School
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