Denisse Villafruela Mesa
Jacksonville,FL
Summary
Detail-oriented and knowledgeable Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Conversational English and Spanish abilities.
I am a proactive person with an interest in professional growth, passionate to learn and obtain new knowledge in areas that are related to own professional growth, love working with children, and 7 years ago began to develop as a teacher in Sunday school church. Love challenges that always give greater knowledge in work area.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CallCenter Agent
Advantage Dermatology
05.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Beauty 4You
Owner
02.2023 - Current
- Managed property listings, ensuring accurate information and timely updates for potential buyers.
- Handled challenging situations professionally, resolving conflicts between parties involved in transactions diplomatically.
- Established lasting relationships with satisfied clients who have become repeat customers or provided referrals.
- Negotiated favorable contract terms with clients, resulting in mutually beneficial agreements.
Medical Office Coordinator
American Care Medical Center
06.2020 - 11.2023
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Front Desk Receptionist
Jax Driving School
11.2019 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Admissions Coordinator
Universidad Cristiana Logos
03.2016 - 06.2017
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Education
High School Diploma -
Economia Habana
Cuba06.2003
Skills
Customer communications
Problem-solving skills
Documentation And Reporting
Complaint resolution
Customer Service
Calm disposition
Records Maintenance
Certification
Register Behavior Technician.
Accountability Technician.
CPR
Firs Aid
HIPPA
Domestic Violence
Civil Rights
Security Awareness
HIV/ Aids
Zero Tolerance
DCC Direct Care Core Competencies
PCM
OSHA FDOH Blood Pathogens
I like to do art craft , take care of plants and do walks.
I like these types of activities because they are relaxing and help me focus on seeing a change in the things we do, I like to appreciate nature and enjoy the outdoors.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
Additional Information
My work as a Sunday School Teacher and other additional activities with infants and youth's in my church gave me a passion and dedication towards helping children and adults, especially towards those who need special help. My goal is to understand how and why we act in specific ways and be useful to the development of the growing minds of our society.
Timeline
CallCenter Agent
Advantage Dermatology
05.2024 - Current
Beauty 4You
Owner
02.2023 - Current
Medical Office Coordinator
American Care Medical Center
06.2020 - 11.2023
Front Desk Receptionist
Jax Driving School
11.2019 - 06.2020
Admissions Coordinator
Universidad Cristiana Logos
03.2016 - 06.2017
Register Behavior Technician.
Accountability Technician.
CPR
Firs Aid
HIPPA
Domestic Violence
Civil Rights
Security Awareness
HIV/ Aids
Zero Tolerance
DCC Direct Care Core Competencies
PCM
OSHA FDOH Blood Pathogens
High School Diploma -
Economia Habana
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