Deniss Lizbeth Mortera Valle
Fresno,CA
Overview
10
10
years of professional experience
Work History
House Cleaner
Evas Cleaning
Clovis, CA
01.2019 - Current
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Managed inventory of supplies effectively, while ensuring availability of necessary materials for each job.
- Demonstrated flexibility in scheduling, accommodating last-minute requests
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Managed 25 plus incoming calls per week , reviewing and assisting new and previous customers
Teller
Fresno Coin Gallery
Fresno, CA
02.2016 - 12.2018
- Handled complex transactions such as foreign currency, gold, and luxury items
- Answered telephone inquires on loan accounts and selling of valuable items ,5-10 calls per hour.
- Ensured applicants eligibility to qualify for personal loan
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Promoted a welcoming atmosphere by greeting customers warmly upon arrival
Lead Cashier
Body Basic's
Fashion Fair Mall
07.2015 - 12.2015
- Maintaining register operations
- Conducted inventory counts by adding each item to stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints, salvaging potentially negative experiences into positive ones.
- Assisted high volume sales periods effectively, ensuring prompt service during peak hours.
Drive-Thru Cashier
Taqueria Yarelis
Fresno, CA
04.2014 - 06.2015
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Helped move drive thru line with approx. 15 people per hour
Education
Associate of Science - Social Work
Fresno City College
Fresno, CA05.2028
High School Diploma -
Cambridge High
Fresno, CA05.2015
Skills
- Fluent in English and Spanish
- Customer Service
- CDC Sanitation Guidelines
- Computer and Programming Skills /40 WPM
- Cash handling and Loan processing
- Supply inventory
- Time Management skills
- Professional and Courteous
- Team Leadership
- Goal-oriented focus
- Critical Thinking & problem solving
- Process Improvement
Timeline
House Cleaner
Evas Cleaning
01.2019 - Current
Teller
Fresno Coin Gallery
02.2016 - 12.2018
Lead Cashier
Body Basic's
07.2015 - 12.2015
Drive-Thru Cashier
Taqueria Yarelis
04.2014 - 06.2015
Associate of Science - Social Work
Fresno City College
High School Diploma -
Cambridge High