Heaven Ortiz Paz

The qualifications for working for a family business may differ from those of a non-family business. However, I have learned many things while working under my mother's managements. At this type of work, deep cleaning, my responsibilities included cleaning the large stuff first—the beds, restrooms, and the kitchen —then dusting as well as taking care of the little, more important details—like dusting, vacuuming, mopping, cleaning the ceiling fans and the tallest frames—because they are the dustiest. I learned the little things can sometimes be just as important as the bigger things to do. Although cleaning may appear effortless, deep cleaning involves several aspects that teach me how to work hard, in any job.

• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

As an employee in the food department, my duties included seating and welcoming guests. Along with taking orders for takeout, I would also package their food and ensure that they were happy with everything. Since I was paid hourly, I would usually offer the servers assistance in cleaning up at the end of the night. My cleaning background came in handy in this regard.

Speaking to guests for almost a year has taught me how to appropriately interact with them, and how to become aware of their requirements

• Handled high-pressure situations with composure, effectively managing large parties
• Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
• Contributed to team success through effective communication and cooperation with coworkers and management.