Denita Battles
Shreveport,LA
Summary
Dynamic Account Manager with a proven track record at PioneerRx Pharmacy Software, adept in CRM systems and exceptional customer service. Leveraged expertise in complaint handling and data entry to enhance client satisfaction and streamline operations. Excelled in fostering key relationships and providing technical support, demonstrating a blend of technical proficiency and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Account Manager (Remote)
PioneerRx Pharmacy Software
Shreveport, LA
05.2016 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Assisted in developing pricing models based on competitor analysis.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
Certified Pharmacy Technician
Walmart Supercenter
Shreveport, Louisiana
09.2015 - 10.2016
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Lead Certified Pharmacy Technician
Valentine Pharmacy
Mansfield, LA
09.2013 - 11.2015
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Education
Diploma - Pharmacy Technician
Ayers Career College
Shreveport, LA01.2012
High School Diploma -
Southwood High School
Shreveport, LA 05.2002
Some College (No Degree) -
McNeese State University
Lake Charles, LASkills
- Customer Service
- Order Processing
- Payment collecting
- Compliance requirements
- Inbound and Outbound Calling
- Data Entry
- CRM Software
- Skype
- Retail sales customer service
- Typing 70 WPM
- Call Center Operations
- Complaint Handling
- Microsoft office and outlook proficiency
References
References Available Upon Request
Timeline
Account Manager (Remote)
PioneerRx Pharmacy Software
05.2016 - Current
Certified Pharmacy Technician
Walmart Supercenter
09.2015 - 10.2016
Lead Certified Pharmacy Technician
Valentine Pharmacy
09.2013 - 11.2015
Diploma - Pharmacy Technician
Ayers Career College
High School Diploma -
Southwood High School
Some College (No Degree) -
McNeese State University
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