Open To Work
Denita Mitchell
Burlington,DC
Summary
Knowledgeable Patient Access Specialist with comprehensive background in facilitating authorization processes and ensuring compliance with industry regulations. Proven track record in collaborating with cross-functional teams to streamline workflows and enhance operational efficiency. Demonstrated ability in problem-solving and maintaining meticulous records.
Overview
4
4
years of professional experience
Work History
Authorization Coordinator
Elevance Health
Winston-Salem, NC
12.2025 - Current
- Coordinated authorization requests to ensure timely processing and compliance with healthcare regulations.
- Reviewed patient information for accuracy, facilitating efficient approval of services and treatments.
- Utilized internal systems to track authorization status and communicate updates to healthcare providers.
- Assisted in resolving discrepancies in authorization requests, enhancing workflow efficiency and reducing delays.
- Developed documentation procedures for tracking authorization outcomes, contributing to operational consistency.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Maintained consistent follow-up on status of prior authorization requests.
Patient Service Representative
Duke University
Durham, NC
09.2024 - 04.2025
- Assisted patients with appointment scheduling and registration processes.
- Provided accurate information regarding services, policies, and procedures to patients.
- Managed patient inquiries via phone and in-person interactions efficiently.
- Coordinated with healthcare providers to ensure timely patient care delivery.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Care Coordinator
Moses Cone
Kernersville, NC
09.2023 - 08.2025
- Coordinated patient appointments, ensuring optimal scheduling to enhance clinic efficiency.
- Managed patient records using electronic health record systems to maintain accuracy and compliance.
- Facilitated communication between patients and healthcare providers, addressing inquiries effectively.
- Developed and implemented process improvements to streamline patient intake procedures.
- Monitored follow-up care schedules, enhancing patient adherence to treatment plans.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Surgery Scheduling Coordinator
Ascend Eye Center
Winston-Salem, NC
02.2023 - 04.2023
- Coordinated surgical schedules to optimize physician availability and patient access
- Managed appointment confirmations and reminders to reduce no-show rates
- Collaborated with clinical staff to ensure accurate patient information prior to procedures
- Streamlined scheduling processes, improving efficiency in daily operations
- Resolved patient inquiries regarding surgery timelines and preparation requirements
- Monitored and updated surgical calendars, adapting to changes in staffing or patient needs
Patient Service Representative
Moses Cone Women's Hospital
Greensboro, NC
02.2022 - 02.2023
- Maintained electronic health records accurately for efficient service continuity.
- Facilitated insurance verification processes to streamline patient admissions.
- Supported administrative functions by organizing patient files and documentation.
- Developed strong relationships with patients to enhance overall satisfaction levels.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Business Administration
Ashford University
San DiegoHigh School Diploma -
Hempstead High School
Hempstead, NY06-1986
Skills
- Prior authorization
- Strong communication skills
- Organizational growth
- Critical thinking
- Insurance verification expertise
- Effective time management
- Professionalism and ethics
- Healthcare regulations
- Medical terminology proficiency
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Office administration
- Data entry
- Interpersonal skills
- Task prioritization
- Microsoft Office Suite
Accomplishments
- Collaborated with team of 5 in the development of stating a new healthcare in Kernersville, NC.
- Supervised team of 11 staff members.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$40000/yr - $200000/yrTimeline
Authorization Coordinator
Elevance Health
12.2025 - Current
Patient Service Representative
Duke University
09.2024 - 04.2025
Patient Care Coordinator
Moses Cone
09.2023 - 08.2025
Surgery Scheduling Coordinator
Ascend Eye Center
02.2023 - 04.2023
Patient Service Representative
Moses Cone Women's Hospital
02.2022 - 02.2023
Business Administration
Ashford University
High School Diploma -
Hempstead High School