Viviana Velasco

• Coordinated prior authorization requests, ensuring compliance with regulatory requirements.
• Evaluated clinical documentation to determine eligibility for services and procedures.
• Collaborated with healthcare providers to resolve authorization issues and expedite approvals.
• Assisted families with navigating their insurance
• Facilitated families other options where and how to receive care
• Managed communication between patients, providers, and insurance companies regarding authorization status.
• Implemented process improvements that enhanced efficiency in authorization workflows.
• Trained new staff on authorization processes and system navigation to ensure consistency in operations.

• Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
• Coordinated and organized all restaurant inventory
• Composed internal memos and external correspondence for management and reviewed all documentation

to eliminate errors

• Maintenance of all California health inspection requirements

Assisted in resolving customer disputes

• Provided expert guidance on eyewear selection to enhance customer satisfaction and visual health.
• Assisted in fitting and adjusting lenses for optimal comfort and performance.
• Managed inventory control, ensuring availability of diverse eyewear options for clients.
• Educated patients on proper lens care and maintenance techniques to extend product lifespan.