DENITA RAULS
Jacksonville,FL
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Proven successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
20
20
years of professional experience
Work History
Team Lead/ Sr. Collection Representative
Enhanced Resource Center
01.2013 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound and inbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collaborated with leadership in coaching, training and development of new hires
Collections Unit Manager
GC Services LP
08.2003 - 12.2012
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from consumer and immediately took steps for quick resolution and to prevent reoccurrence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for team.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Cosmetology - Aesthetician/Cosmetology
Florida Community College of Jacksonville
Jacksonville, FL04.2001
High School Diploma -
Camden County High School
Kingsland, GA06.1998
Skills
- Monthly Reconciliations
- Accounts Payable and Accounts Receivable
- Administrative Support
- Predictive Dialers
- Quarterly Reviews
- Performance Strategies
- Payment Acceptance
- Scripted Conversations
- Tact and Diplomacy
- Persuasion Strategies
- Call Center Processes
- Issue Investigation
Timeline
Team Lead/ Sr. Collection Representative
Enhanced Resource Center
01.2013 - Current
Collections Unit Manager
GC Services LP
08.2003 - 12.2012
Cosmetology - Aesthetician/Cosmetology
Florida Community College of Jacksonville
High School Diploma -
Camden County High School
Similar Profiles
Torra SwintTorra Swint
Collection Agent at Enhanced Resource CenterCollection Agent at Enhanced Resource Center
YESICA ELIANA VERGARAYESICA ELIANA VERGARA
Operation Supervisor at ENHANCED RESOURCE CENTEROperation Supervisor at ENHANCED RESOURCE CENTER
Jacquie ScottJacquie Scott
Credit Card Collection Agent at Enhanced Resource CenterCredit Card Collection Agent at Enhanced Resource Center