Denitra Rives
Houston,TX
Summary
Accomplished Regional Banking Manager with a proven track record at Wells Fargo, enhancing team performance and customer satisfaction through strategic planning and innovative management. Skilled in marketing and relationship building, I have significantly contributed to business growth and operational excellence. My leadership has empowered teams to exceed targets and foster robust client relationships. Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
22
22
years of professional experience
Work History
Regional Banking Manager
Wells Fargo
Houston, TX
06.2008 - Current
- Facilitated and led a team of 18 employees, ensuring high productivity and excellent customer service initiatives.
- Analyzed market trends and competitor activity to inform business strategy.
- Empowered and developed strategic plans to achieve the company's objectives.
- Collaborated and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with industry regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Buying /Sales Manager
Saks Fifth Avenue
Houston, TX
06.2003 - 05.2008
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained accurate records of all transactions between customers and company representatives.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Education
MBA - Human Resources Management
University of Phoenix
Houston, TX08-2004
Agricultural Business And Management
Tennessee State University
Nashville, TN12-1994
Skills
- Marketing
- Strategic planning
- Policy and procedure development
- Skype
- Operations management
- Business administration
- Sales management
- Relationship building
- Product management
- Business development
- Innovation management
Affiliations
- Habitat for Humanity Volunteer
- March of Dimes Volunteer
- Houston Food Bank Volunteer
- Delta Sigma Theta Sorority, Inc
Timeline
Regional Banking Manager
Wells Fargo
06.2008 - Current
Buying /Sales Manager
Saks Fifth Avenue
06.2003 - 05.2008
MBA - Human Resources Management
University of Phoenix
Agricultural Business And Management
Tennessee State University