Denn'a Lindon
Goodyear,USA
Summary
Customer service professional with over 10 years of experience in high-volume environments within healthcare, transportation, and security sectors. Expertise in appointment scheduling, call handling, conflict resolution, and database management. Recognized for providing prompt and accurate assistance while ensuring compliance with established protocols. Proficient in Microsoft Office Suite, CRM systems, and effective patient communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transportation Specialist (Lead)
Amazon
Tempe, AZ
03.2022 - 06.2025
- Handled inbound/outbound communications with vendors, carriers, and internal teams, resolving logistical issues in real time.
- Managed scheduling and dispatch processes to ensure on-time deliveries and efficient resource use.
- Provided professional phone/email support to confirm schedules and resolve inquiries.
- Maintained accurate records and generated reports using TMS and Microsoft Office Suite.
Data Control Officer | Security (Access Control) | Day & Night Shifts
Sitemetric
Phoenix, AZ
03.2023 - 05.2025
- Monitored surveillance and verified visitor credentials in compliance with safety protocols.
- Assisted visitors with directions, inquiries, and access needs professionally.
- Documented incidents and maintained accurate reports.
Founder and CEO
Divine Shape
Maricopa, AZ
04.2010 - 07.2024
- Developed and implemented strategic plans to achieve company goals and objectives, driving growth and profitability.
- Provided visionary leadership to senior management and staff, fostering a culture of innovation and excellence.
- Directed overall operations, ensuring efficiency, quality, service, and cost-effective management of resources.
- Established and maintained strong relationships with key stakeholders, including investors, partners, and clients.
- Oversaw financial performance, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and transparency.
- Led mergers, acquisitions, and strategic partnerships to expand market reach and enhance competitive positioning.
- Ensured compliance with legal, regulatory, and ethical standards, safeguarding the company's reputation and integrity.
- Spearheaded new product development.
- Championed organizational change and transformation efforts, aligning the company's structure and processes with strategic objectives.
- Represented the company at industry events, conferences, and public engagements, enhancing the brand's visibility and credibility.
Education
Bachelor of Science - Business Administration Entrepreneurship
University of Phoenix
No Degree - Dental Hygiene
American Institute of Dental
Mesa, AZSkills
- Open-mindedness and adaptability
- Leadership and team building
- Sales expertise
- Transportation management systems
- Website development and support
- Conflict resolution
- Attention to detail
- Time management
- Customer relations and service
- Computer networking
- Professional phone etiquette
- Forecasting accuracy
- Typing speed 58 WPM
- Logistics management
- Budgeting skills
- Account management strategies
- Training and development
- Risk management
- Dental office experience
- Database management
- Transportation Management
- Attention to Detail
- Leadership
- Empathy and patience
- Exceptional communication
Certification
- Certified Customer Service Professional (CCSP), 2023-07-01
- Advanced Conflict Resolution Certification, 2023-07-01
- CRM Systems Certification (e.g., Salesforce Administrator), 2023-07-01
- AED Certification, 2023-07-01
- First Aid Certification, 2023-07-01
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Data Control Officer | Security (Access Control) | Day & Night Shifts
Sitemetric
03.2023 - 05.2025
Transportation Specialist (Lead)
Amazon
03.2022 - 06.2025
Founder and CEO
Divine Shape
04.2010 - 07.2024
Bachelor of Science - Business Administration Entrepreneurship
University of Phoenix
No Degree - Dental Hygiene
American Institute of Dental