Dennese Petrey
Walmart
Drexel,MO
2027
years of professional experience
Dedicated professional with extensive experience in office management and customer support. Skilled in problem-solving, time management, and fostering teamwork, consistently optimizing workflows to enhance productivity and improve client satisfaction.
Work History
Digital Personal Shopper
3 Years 5 Months- Curated personalized shopping experiences tailored to customer preferences and needs.
- Enhanced customer engagement through effective communication and product recommendations.
- Utilized Walmart's digital shopping platform to streamline order processing and fulfillment.
- Collaborated with team members to optimize inventory management and product availability.
Office Assistant
2 Years 1 Month- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and appointment systems to optimize team productivity.
- Streamlined communication between departments, improving collaboration and response times.
- Developed and maintained filing systems for accurate document management.
Office Manager
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Developed office procedures that improved communication among staff members.
- Completed bi-weekly payroll for 10 employees.
Cashier/Stocker
1 Year 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with inquiries and resolved issues promptly.
- Ensured cleanliness and organization of checkout areas for optimal customer experience.
Client Support Specialist
1 Year 11 Months- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Coordinated communication between clients and healthcare providers to ensure seamless service delivery.
- Assisted in scheduling appointments and managing client records within electronic health systems.
- Monitored client feedback to identify service improvement opportunities and enhance satisfaction.
Customer Support Specialist
16 Years 8 Months- Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
- Provided support by troubleshooting technical issues, ensuring prompt resolutions for clients.
- Assisted team in processing service requests, improving response time and efficiency.
- Documented customer interactions accurately, contributing to knowledge base updates.
Education
High School Diploma
Skills
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Accomplishments
- Achieved multiple skills by completing required training, and hourly requirement's with accuracy and efficiency.
- Documented and resolved contractual agreements, payroll as well as customer concerns for repair.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15-20 in the development of inventory preparation, and DSL installation for multiple stores.
Timeline
Digital Personal Shopper
Walmart
03.2023 - CurrentRead More
Office Assistant
AllenBrand-Drews
05.2020 - 06.2022Read More
Cashier/Stocker
Price Chopper
08.2013 - 04.2015Read More
Client Support Specialist
Quality Home Health Care Services
09.2011 - 08.2013Read More
Customer Support Specialist
AT&T
03.1993 - 11.2009Read More
Office Manager
America's Car-Mart
2017 - 02.2019Read More
Paola Adult Education Center
High School Diploma
Read More