Lilyanna Pimentel
Manteca,CA
Summary
Dynamic Digital Personal Shopper at Walmart with a proven track record of exceeding sales quotas and enhancing customer satisfaction. Expert in online order processing and attention to detail, I foster strong client relationships through effective communication and problem-solving. Recognized for mentoring peers and driving repeat business by delivering tailored product solutions.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
1
1
year of professional experience
Work History
Digital Personal Shopper
Walmart
06.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Emergency Medical Services
Modesto Junior College
Modesto, CA05-2026
High School Diploma -
Liberty Ranch High School
Galt, CA06-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Prioritizing orders
- Online order processing
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
- Sales proficiency
- Advertising and marketing
- Lift up to [50] pounds
- Deadline driven
- Delivery procedures
- Online ordering
- Multitasking Abilities
- Excellent communication
- Time management
- Teamwork and collaboration
- Opening and closing procedures
- Task prioritization
- Active listening
- Reliability
- Problem-solving abilities
- Teamwork
- Customer engagement
- Adaptability and flexibility
- Effective communication
- Sales techniques
Customer Service Award x2
Won x2 Walmart OPD Customer Service Survey Awards.
Languages
Portuguese
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
06.2024 - Current
Emergency Medical Services
Modesto Junior College
High School Diploma -
Liberty Ranch High School
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