Dennesses Martinez
Los Angeles,CA
Summary
Customer-focused Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering over 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise
Overview
22
22
years of professional experience
Work History
Mortgage Loan Originator
New American Funding
02.2021 - 01.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Sales and Leasing Consultant
Ocean Honda
09.2017 - 12.2021
- Understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
- Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
- Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
- Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
- Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services.
Client Services Representative
Pathology Inc.
10.2008 - 03.2016
- Provided accurate and appropriate information in response to customer inquiries
- Prepared computer generated test reports as requested by clients
- Demonstrated world class customer services to each individual call
- Answered an average of 80 calls per day in a 7 hour time frame
- Maintained up-to-date records at all times
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Personal Banker
Bank of America
02.2000 - 04.2008
- Developed reputation as an efficient service provider with high levels of accuracy
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieved monthly quota figures
- Assisted customers in person and via telephone
- Earned management trust by serving as a key holder responsible of opening and closing the banking center
- Answered questions regarding bank products; while maintaining knowledge of current sales and company promotions
- Provided an elevated customer experience to generate a loyal clientele.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
Certifications -
RWM Fiber Optics
Carson, CA01.2016
High School Diploma -
Hollywood High School
Hollywood, CA01.2001
Skills
- Excellent communication and customer service skills; Positive and productive Team Member
- Computer literate with strong data entry skills; Detailed-oriented and Client-service oriented
- Easily adapt in any job environment; Ability to remain calm and professional under pressure
- Business Development
- Lead Generation
- Relationship Building
- Office Organization
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Originator
New American Funding
02.2021 - 01.2022
Sales and Leasing Consultant
Ocean Honda
09.2017 - 12.2021
Client Services Representative
Pathology Inc.
10.2008 - 03.2016
Personal Banker
Bank of America
02.2000 - 04.2008
Certifications -
RWM Fiber Optics
High School Diploma -
Hollywood High School