Dennis Alman
Spartanburg,SC
Summary
Results-driven Manager with a proven track record in forging strategic alliances with internal and external stakeholders. Known for aligning operational strategies with key business initiatives to enhance productivity and efficiency. Demonstrates exceptional skills in team leadership, conflict resolution, and problem-solving, contributing to the achievement of organizational goals. Aiming to leverage expertise to drive further growth and innovation within a dynamic business environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager Wholesale Operations
Reebok
Spartanburg, SC
03.2020 - Current
- Direct Specialists responsible for overseeing the sales orderbook.
- Ensured compliance requirements were met through detailed coordination with accounts.
- Coordinated efforts among Sales, Distribution, Supply and IT departments.
- Managed the comprehensive shift of Reebok wholesale operations from adidas to SPARC, collaborating with IT members.
Account Operations Manager
Adidas
Spartanburg, SC
09.2016 - 03.2020
- Fostered strong connections with team members and customers enhancing service effectiveness.
- Screened candidates and provided training to new quality-focused representatives.
- Supervised and delegated responsibilities in managing day-to-day operations.
- Enhanced support structures by working closely with sales leadership.
- Performed proactive analysis of customer data to pinpoint and resolve problems.
Account Lead & Onboarding
Adidas
Spartanburg, SC
02.2014 - 09.2016
- Offered guidance on best practices for working with customers that would benefit both parties.
- Oversaw training and management of Amazon account team.
- Generated routine operational and sales data analysis.
- Created comprehensive SOPs and SLAs by working with various teams.
Regional Account Operations Representative
Adidas
Spartanburg, SC
06.2008 - 02.2014
- Oversaw the management of daily orderbooks.
- Optimized interaction processes between sales and supply chain departments.
- Cultivated strong partnerships with various accounts and sales teams.
- Generated reports on customer service metrics for management review.
District Operations Manager
Titan Financial Services Inc.
Greenville, SC
09.2005 - 06.2008
- Measured results by establishing clear criteria.
- Supervised advancements in procedures encompassing requirements and rollout of new programs.
- Evaluated, streamlined, and enhanced operations to address present and future requirements.
- Set departmental performance objectives and defined timeline targets for team.
Education
High School Diploma -
Union High School
Union, SC06-1996
Skills
- Effective Decision-Making
- Effective Communication
- Collaborative Team Management
- Project Execution
- Reporting oversight
- Talent development
- Operations management
Certification
- Fit to Lead
- Project Management (Agile)
- LSS DMAIC
Timeline
Senior Manager Wholesale Operations
Reebok
03.2020 - Current
Account Operations Manager
Adidas
09.2016 - 03.2020
Account Lead & Onboarding
Adidas
02.2014 - 09.2016
Regional Account Operations Representative
Adidas
06.2008 - 02.2014
District Operations Manager
Titan Financial Services Inc.
09.2005 - 06.2008
High School Diploma -
Union High School
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