Dennis Archer

NPAA

Lansing, IL

04.1989 - 07.2025

Collaborated with cross-functional teams to troubleshoot technical issues.
Maintained documentation for system configurations and updates.
Maintained up-to-date knowledge of industry trends and best practices related to technology solutions.
Successful new program launches at Ford, General Motors, Stellantis, Volkswagen, Honda, and Toyota.
Regular color matching and color approval of various coating technologies.
In-house customer service necessary to maintain coatings quality and implement continuous improvement ideas.
Regular communication with color development staff and chemists in order to solve customer application issues, to ensure on-time delivery of quality parts.
Able to travel to various customer facilities to assist with coverage at customer accounts when necessary.
Successful implementation of new procedures to improve cost-cutting and efficiency for the customer.
Laboratory experience in color matching, primer developemt, physical testing, commercialization of coatings technologies.
Research and development and physical testing of flexible and rigid foam systems used in various industries
Inventory control and product ordering with customer service staff in order to maintain on time delivery.
Provided technical expertise to troubleshoot and resolve complex system issues.
Managed multiple projects simultaneously while adhering to deadlines set by management.
Established and maintained strong client relationships through exceptional problem-solving and technical support.