Dennis Ayers
Summary
Dynamic and dedicated professional with a strong work ethic, experienced at Golden Coral. Proven track record in exceptional customer service and complaint handling, fostering positive relationships that drive repeat business. Skilled in multitasking and workplace safety, consistently meeting productivity goals while maintaining a clean and organized environment.
Overview
11
11
years of professional experience
Work History
Front Line Worker
Golden Coral
07.2023 - Current
- Contributed to team success by effectively communicating with colleagues and management.
- Served as an effective liaison between customers and management, relaying important information for improved decision-making processes.
- Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
- Developed lasting relationships with customers, leading to higher levels of repeat business.
- Hard working and punctual. Works in fast paced, physically demanding jobs while standing and moving for long hours
- Strong work ethic. Skilled at working under pressure and adapting to new situations and challenges.
- I'm a people person to say.
- Assisted in maintaining a clean and safe environment for both customers and coworkers.
- Provided exceptional customer service, resulting in numerous positive feedback from clients.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
- Worked closely with team members to resolve conflicts and find solutions for challenging situations.
- Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
- Increased operational efficiency by quickly adapting to new procedures and protocols.
- Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
- Participated in ongoing training sessions to stay current on industry best practices.
- Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
Picker/Warehouse Packer
Service Champ
09.2014 - 06.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked designated items on shelves, end caps and displays.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Pre-assembled containers to be easily selected by packing associates.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Restocked products and rotated items according to standard procedures.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Operated manual pallet jacks and forklifts to move and store materials.
- Reviewed orders to verify products met specifications.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Transported merchandise pallets to move in warehouse.
Education
Bachelor of Arts - General Studies
Ball State University
Muncie, INSkills
- Workplace safety
- Cash handling expertise
- Complaint handling
- Up-selling strategies
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Shipping and receiving
- Adaptability and flexibility
- Money handling
- Teamwork skills
- Self motivation
Accomplishments
us army vet.
Timeline
Front Line Worker
Golden Coral
07.2023 - Current
Picker/Warehouse Packer
Service Champ
09.2014 - 06.2023
Bachelor of Arts - General Studies
Ball State University
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