Richard Scott
Orlando,FL
Summary
Adept at enhancing customer experiences and boosting sales through expert cash handling and cross-selling abilities, demonstrated across roles at Publix and other notable employers. Excelled in complaint handling and maintaining workplace safety, achieving notable customer satisfaction. Skilled in POS systems and product knowledge, consistently prioritizing attention to detail for outstanding service delivery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Front Line Worker
Chipotle
07.2024 - Current
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Chick Fil a
04.2023 - 07.2024
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Deli Clerk
Publix
05.2022 - 11.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Cashier
At Home Decor
04.2019 - 03.2022
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
Service Agent
Enterprise Rent-A-Car
11.2015 - 12.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Removed stains on carpeting and sprayed interior with air freshener.
- Performed routine maintenance on vehicles.
- Documented problems and corrective actions to maintain records.
Deli Clerk
Publix
07.2007 - 05.2015
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
No Degree - Medical Assisting
03.2013
High School Diploma -
04.1999
Skills
- Cross-selling abilities
- Complaint Handling
- Workplace Safety
- Cash handling expertise
- Customer Service
- POS systems expert
- Attention to Detail
- Product Knowledge
Additional Information
have my bls
Timeline
Front Line Worker - Chipotle
07.2024 - Current
Cashier - Chick Fil a
04.2023 - 07.2024
Deli Clerk - Publix
05.2022 - 11.2022
Cashier - At Home Decor
04.2019 - 03.2022
Service Agent - Enterprise Rent-A-Car
11.2015 - 12.2018
Deli Clerk - Publix
07.2007 - 05.2015
Keiser University - No Degree, Medical Assisting
James Madison H.S - High School Diploma,
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