Cynthia Hall
Riverview,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Line Associate/Member Service Representative
Sam's Club
Riverview, FL
Nov.2017 - Current
- Operated cash register efficiently and accurately while processing transactions quickly.
- Greeted customers upon entering the store providing them with assistance when needed throughout their shopping experience.
- Stocked shelves with new merchandise following company guidelines for product placement.
- Collaborated with other associates during busy times to provide exceptional customer service.
- Provided customer service in a fast-paced environment.
- Enforced store policies regarding returns, exchanges, refunds.
- Resolved conflicts between customers or employees in a professional manner.
- Trained new employees on job duties and customer service expectations.
- Provided excellent customer service by offering product knowledge advice or recommending alternative solutions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Ensured that all returns were processed accurately according to company policy.
Direct Care Case Worker
Children's Home of Easton
Easton, PA
05.2006 - 09.2015
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Developed behavior management plans for youth exhibiting challenging behaviors.
- Provided individual, family, and group counseling for juveniles in a residential setting.
- Counseled juveniles regarding personal issues such as self-esteem, relationships, stress management.
- Advised parents and guardians on appropriate approaches to parenting their children.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Education
Associate of Science - Criminal Justice
Raritan Valley Community College
Somerville, NJ06-1992
Skills
- Complaint Handling
- Sales proficiency
- Strong Work Ethic
- Cross-selling abilities
- Customer Service
- De-Escalation Techniques
- Direct Sales
- Account Management
- Policies and Procedures Adherence
Certification
- Certifed in CPR
Timeline
Direct Care Case Worker
Children's Home of Easton
05.2006 - 09.2015
Front Line Associate/Member Service Representative
Sam's Club
Nov.2017 - Current
Associate of Science - Criminal Justice
Raritan Valley Community College
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