Annikah Engstrom
Raleigh,NC
Summary
Personable and dedicated to customer service with extensive experience in industry. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Front Line Worker
Naf Naf Grill
Westmont , IL
10.2022 - 07.2024
- Operated cash registers, processed transactions, and handled cash accurately.
- Led on- and off-site customer support teams across multiple time zones.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept current on new products and services available at the store location in order to provide accurate information to customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Followed proper health code procedures while handling food items such as wearing gloves and disposing of expired goods properly.
- Excelled in exceeding daily credit card application goals.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained cleanliness of work area by sweeping, dusting, organizing products on shelves.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Verified that all customers received receipts for their purchases.
Cashier
Standard Market
Westmont, IL
09.2021 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Westmont High School
Westmont IL 03-2024
Skills
- Workplace safety
- Up-selling strategies
- Cash handling expertise
- Cross-selling
- Complaint handling
- Refunds processing
- High-energy attitude
- Stress tolerance
- Problem resolution
- Service standard compliance
Affiliations
- Track and Field Captain 2023-2024
- National Honors Society Member 2022-2024
- Volleyball team member 2022-2024
- Track and field Member 2020-2024
- Basketball Team member 2020-2021
Accomplishments
- Magna Cum Laude, 4.1 GPA
- Senior Athlete of the Year
- Most Valuable player Track and Field
- Dispensa Award, awarded for doing 3 sports for 4 years.
References
References available upon request.
Timeline
Front Line Worker
Naf Naf Grill
10.2022 - 07.2024
Cashier
Standard Market
09.2021 - 10.2022
High School Diploma -
Westmont High School
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