Crysta Hill
Clovis,New Mexico
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
17
17
years of professional experience
Work History
Front Line
Sam's Club
Wichita Falls, TX
03.2023 - 06.2024
- Managed check out lines efficiently during peak hours.
- Communicated effectively with other members of the team.
- Assisted customers with product selection by providing detailed descriptions of features and benefits.
- Provided excellent customer service to ensure customer satisfaction.
- Organized store merchandise to maintain an orderly shopping environment.
- Processed payments accurately using a cash register or point-of-sale system.
- Resolved customer complaints in a courteous manner.
Front End Supervisor
Ross Dress for Less
Wichita Falls, TX
07.2007 - 03.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Assisted management team in developing operational strategies that improved overall store performance.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Education
High School Diploma -
Weatherford High School
Weatherford, TX05-1993
Skills
- Cross-selling abilities
- Performance Tracking
- Complaint Handling
- Merchandise upselling
- Refunds processing
- Product Knowledge
- High-energy attitude
- Problem-solving skills
- Transaction Processing
- Time management abilities
- Communication Skills
- Teamwork skills
- Retail Marketing
- Product Sales
- Complaint Investigation
- Customer Service
- Cash handling expertise
- Workplace Safety
Affiliations
- My favorite thing to do is spend time with my family.
Accomplishments
- I have been employee of the month multiple times for membership upgrades and credit card sales.
References
References available upon request.
Timeline
Front Line
Sam's Club
03.2023 - 06.2024
Front End Supervisor
Ross Dress for Less
07.2007 - 03.2023
High School Diploma -
Weatherford High School