Service Writer
Dave's Service Center
Hi, I’m
Dennis Bandy
Suffolk,VA
Summary
Offering strong communication and organizational skills, eager to learn and develop in service-oriented environment. Delivers foundational understanding of automotive systems required for role, combined with ability to quickly acquire technical knowledge. Ready to use and develop customer service and problem-solving skills in Desired Position role.
Work History
Dave's Service Center
Service Writer
Job overview
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Software database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Barry's Performance Imports
Automotive Shop Manager
Job overview
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
- Increased customer loyalty with personalized shopping experiences and excellent service.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Developed loyalty program that significantly increased repeat business.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
Bap/Geon Auto Parts
Automotive Store Manager
Job overview
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Software database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Education
TCCSuffolk, VA
from BUSINESS
Cradock High SchoolPortsmouth, VA
Diploma
06.1986
Skills
Locating parts
Timeline
Automotive Shop Manager
Barry's Performance Imports
Automotive Store Manager
Bap/Geon Auto Parts
TCC
from BUSINESS
Cradock High School
Diploma
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