DENNIS BELDAD

• Provided mobility assistance such as walking and regular exercising.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

•Attend to all travel related inquiries through face to face, telephone and emails by corporate government travel under Altayyar Travel Group.

•Work hand in hand with travel coordinators of each company in arranging vacation plans for its employees by providing flight reservation and forwarding this through email indicating the price, time limit and ticket restriction as per the airline rule.

•Provides relevant advice with regards to the cheapest available fare on the desired destination and flight having good connection and making sure passenger’s wants and needs are met in accordance with the standard operating procedure of the company.

•Responsible for daily administrative duties such as daily sales report, ticket lifting reports and shift detail reports.

•Issues tickets and provides fare quotations for companies and walk-in passengers.

•Answer calls and creates booking for the passenger’s desired journey.

•Refund and Reissue’s tickets for walk-in and corporate clients.

*Assisting passengers to rebook their tickets in case of irregular operation in a way to minimize effects.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Verified guest information for accuracy, reducing errors in the reservation process.
• Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.

*Answered a busy telephone rotation

*Make reservations and book travel tickets for customer request

*Achieved high customer satisfaction for flight reservations and travel relation inquiries.

*Independently rebook customers on to the most suitable options.

*Provided excellent customer service and problem solving skills especially during flight interruptions and schedule changes.

• Met customer call guidelines for service levels, handle time and productivity.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

*Manage large amounts of inbound and outbound calls for different accounts in a timely manner.

*Follow communication “scripts” when handling different topics.

*Identify customer’s needs, clarify information, research in every issue and provide solutions and alternatives.

*Seize opportunities to upsell products when they arise.

*Build sustainable relationships and engage customers by taking extra mile.

*Keep records of all conversations in our call center database in a comprehensible way.

*Meet personal/team qualitative and quantitative targets.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.