Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Dennis Bethards

Waterloo,IA

Summary

I am an experienced CSR. I believe I have the acumen, skills and wherewithall to adapt to any protocol used by my employer. My entire work experience has consisted of detailed work to ensure proper outcomes. I am conscientious, focused and resolute in my work.

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at mobile patrol and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Overview

56
56
years of professional experience

Work History

Security Officer

Securitas Security Services USA
Phoenix, Arizona
12.2022 - 08.2024

Gate guard at multiple gates on 700 acre facility at Intel, Ocotillo site, Chandler, AZ. Mobile patrol for several months as well.

  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Maintained high levels of alertness throughout shifts.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.

REMOTE CSR

MANPOWER
FLORENCE, AZ
11.2021 - 04.2022
  • Take incoming calls for CA CDPH COVID-19 project.

RETIRED

None
FLORENCE, AZ
01.2013 - 01.2021

CSR

WW GRAINGER
WATERLOO, IA
01.2006 - 01.2013
  • Take incoming calls @ national call center.

ASSISTANT REGIONAL MANAGER

RGIS
WATERLOO, IA
01.2003 - 01.2006
  • Run inventory for retailers.

BMET (BIOMEDICAL ELECTRONICS TECHNICIAN)

VARIOUS HOSPITALS & SIEMENS
LAKELAND, KANSAS CITY, WATERLOO, DANVERS, FL, MO, IA, MA
01.1979 - 01.2003
  • Testing and repair of hospital patient care equipment.

AT1 (AVIATION ELECTRONICS TECHNICIAN FIRST CLASS)

USN & USNR
MEMPHIS, ALBANY, AGANA, ROTA, TN, GA, GUAM, SPAIN
01.1969 - 01.1986
  • Calibrated and repaired test equipment.

Education

BA - Pre-Seminary -

Southeastern University
Lakeland, FL

Associates (Equivalent) - Aviation Electronics -

AVA & AFTA (USN)
Memphis, TN

Skills

  • CSR
  • Computer
  • Active listening
  • Document Management
  • Identification verification
  • Access Control
  • Investigation documentation
  • Emergency Response
  • Stationary surveillance
  • Security Screenings
  • Threat Assessment
  • Report Writing
  • Detail Oriented
  • Alarm monitoring
  • General security
  • Security systems knowledge
  • Shift work experience
  • Surveillance expertise
  • High level of integrity
  • Surveillance
  • Incident Reporting
  • Interior and exterior patrol

Accomplishments

  • Honorable discharge from the Navy
  • Always graded high on achievement of goals and adaptability
  • Commended for interaction skills while working with medical staff
  • Received Magna Cum Laude from college

Personal Information

Date of Birth: 03/04/51

References

  • LARRY L. GAITHER, Friend, 541-510-4528, LarryGaither96@gmail.com
  • ARNIE RASSCH, Friend, 509-435-8113, raascharnold723@gmail.com
  • LARRY TYREE, Friend, 602-618-5923,

Timeline

Security Officer

Securitas Security Services USA
12.2022 - 08.2024

REMOTE CSR

MANPOWER
11.2021 - 04.2022

RETIRED

None
01.2013 - 01.2021

CSR

WW GRAINGER
01.2006 - 01.2013

ASSISTANT REGIONAL MANAGER

RGIS
01.2003 - 01.2006

BMET (BIOMEDICAL ELECTRONICS TECHNICIAN)

VARIOUS HOSPITALS & SIEMENS
01.1979 - 01.2003

AT1 (AVIATION ELECTRONICS TECHNICIAN FIRST CLASS)

USN & USNR
01.1969 - 01.1986

BA - Pre-Seminary -

Southeastern University

Associates (Equivalent) - Aviation Electronics -

AVA & AFTA (USN)
Dennis Bethards