Jaqueema Banks
Irving,TX
Summary
Well-qualified law enforcement professional with POST training and experience as Lieutenant. Proficient in authoring and evaluating reports, utilizing data-driven police strategies and promoting community-focused mentality at all levels.
Seasoned Security Patrol Officer with comprehensive experience in law enforcement and security management. Possess strong skills in conflict resolution, surveillance operations, and emergency response procedures. Notable for maintaining high levels of vigilance to prevent crimes and effectively handling stressful situations. Previously made significant contributions to improving safety standards in previous roles.
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Patrol Officer
Allied Universal
Las Colinas, TX
03.2024 - Current
- Observe and Report
- Patrolling: Regularly patrolling the property in company vehicle, to establish a presence, and observe for suspicious activity
- Securing: Ensuring the security of buildings, gates, fences, assets, and personnel in all weather conditions
- Monitoring: Monitoring surveillance equipment and authorizing the entry of people and vehicles onto the property
- Controlling: Controlling access points, directing traffic, and restraining trespassers
- Investigating: Investigating and taking appropriate action on incidents, accidents, trespassing, suspicious activity, safety, and fire incidents
- Preventing: Preventing theft, vandalism, and other criminal behavior
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Maintained order in public areas by enforcing rules and regulations.
- Dispatched officers to respond to calls via radio communication system.
- Provided escort services for visitors, employees, vendors. as requested.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Assisted with crowd control during special events or emergencies.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Interacted with customers in a professional manner while providing superior service.
CSR - Customer Service Representative
Sutherland
11.2023 - 04.2024
- Company Overview: Remote
- Billing & payments
- Generating duplicate titles per cx request
- Providing pay offs per dealer/customer request
- Taking inbound calls
- Making scheduled outbound calls
- Technical support with online portal
- Remote
- Followed up with customers to ensure their satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained records of customer interactions, transactions, comments and complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Oversaw warranty counseling process to manage expense controls.
Medicaid Specialist
General Dynamics Information Technology
02.2022 - 08.2023
- Company Overview: Remote
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which must be read verbatim to provide basic general and claims specific information
- Create Medical invoices
- Insurance premium payment processing
- Complete medical claims investigation
- Provide general Medicare eligibility information including Medicare Advantage, Medigap and service covered under Medicare Part A and B
- Review plans for prior authorization
- Sold Medicare advantage plans to customers
- Reviewed claims to make sure there were no errors and entered data making sure everything was completely correct in each system
- Maintain customer records
- Remote
Manager/Trainer
Telvista
Dallas, TX
05.2021 - 12.2022
- Completing assigned tasks by required deadlines
- Attending staff meetings and recording meeting minutes when applicable
- Overseeing employees and evaluating work
- Writing out daily reports
- Assisting management with the implementation of new policies
- Ensuring new employees are properly trained
- Mentored team members to succeed and advance within department and company.
- Facilitated open discussions between managers about effective communication techniques.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
Outreach Specialist
CIOX Health
Irving, TX
05.2021 - 02.2022
- Medical record request agent, chart retrieval specialist
- Calling to different providers offices to retrieve and verifying office information before requesting records
Security Officer
Champion National Security, Inc.
Grapevine, TX
12.2020 - 03.2021
- Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials
- Monitoring video surveillance for any unusual activity in locations around the office
- Performing security procedures such as metal detectors or bag checks
- Educating staff on proper security procedures and requirements
- Communicating with local enforcement about any incidents and ensuring local and federal security compliance
- Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes
Collections Specialist
Wells Fargo
Irving, TX
01.2016 - 07.2017
- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service
- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections
- Accurately and thoroughly notates each account with efforts performed and results attained
- Handles PCI Data confidentially and securely
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Answered customer questions regarding account discrepancies or problems.
Caregiver/Personal Assistant
Amada Senior Care
Dallas, TX
03.2015 - 01.2016
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor
- Maintains a clean, safe, and orderly environment for the residents; performed general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
Education
High school diploma -
Grand Prairie High School
Grand Prairie, TX05.2016
Skills
- Typing
- Customer Service
- Databases
- Negotiation
- Communication skills
- Personal Assistant Experience
- Operating Systems
- Project Management
- Interviewing
- Recruiting
- Childcare
- Computer Networking
- LAN
- Call Center
- Epic
- Food Service
- SQL
- Sales
- Employee Orientation
- Microsoft Powerpoint
- Front Desk
- Administrative Experience
- Management
- Telecommunication
- Customer Care
- Linux
- Writing Skills
- Guest services
- Security
- Payroll
- Account Management
- Teaching
- Mac OS
- Network Support
- HEDIS
- Telemarketing
- Troubleshooting
- Home Care
- Microsoft Word
- ICD-10
- Marketing
- Laundry
- Presentation Skills
- Credit Union
- Property management
- Cleaning Experience
- Event Planning
- Customer support
- Help Desk
- Research
- Meal Preparation
- POS
- Active Directory
- Medical Records
- Food Safety
- Microsoft Office
- Technical Support
- InVision
- Budgeting
- Cold Calling
- Excel
- CSR
- Data Entry
- Caregiving
- Quality Assurance
- Office Management
- Windows
- VoIP
- Food Preparation
- Microsoft Windows Server
- Customer Experience
- Workday
- Nursing
- Human resources
- Live chat
- Salesforce
- Kronos
- Technical support
- Help desk
- Solar sales
- Google Suite
- Social media management
- Google Docs
- Organizational skills
- Access control
Certification
- First Aid Certification
- CNA
- CPR Certification
- Driver's License
- Property & Casualty License
- Certified Medical Assistant
- BLS Certification
- Certified Home Health Aide
- Certified Medication Aide
- Non-CDL Class C
- Certified Provider Credentialing Specialist
- Certified Professional Medical Services Manager
- Guard Card
- Class D Security
- CCMA Certification
- RMA
Awards
- Making a difference in my career, 01/01/15
- Get to know your coworkers.
- Show up to company events.
- Treat others with respect.
- Facilitate better communication.
- Use your problem-solving skills.
- Try to be more empathetic.
- Offer to help others.
- Speak up when noticing something inaccurate or unacceptable in the workplace.
- Get to know your coworkers., Show up to company events., Treat others with respect., Facilitate better communication., Use your problem-solving skills., Try to be more empathetic., Offer to help others., Speak up when noticing something inaccurate or unacceptable in the workplace.
Personal Information
- Relocation: Tarrant County, TX
- Work Permit: Authorized to work in the US for any employer
Timeline
Security Patrol Officer
Allied Universal
03.2024 - Current
CSR - Customer Service Representative
Sutherland
11.2023 - 04.2024
Medicaid Specialist
General Dynamics Information Technology
02.2022 - 08.2023
Manager/Trainer
Telvista
05.2021 - 12.2022
Outreach Specialist
CIOX Health
05.2021 - 02.2022
Security Officer
Champion National Security, Inc.
12.2020 - 03.2021
Collections Specialist
Wells Fargo
01.2016 - 07.2017
Caregiver/Personal Assistant
Amada Senior Care
03.2015 - 01.2016
High school diploma -
Grand Prairie High School