Dennis Bierschenk

• Maintained clear and open communications with facility areas to support safe operations.
• Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
• Conduct unit counts, perform security checks, and searches throughout the unit.
• Investigated incidents involving contraband smuggled into the prison or any suspicious activity taking place inside the facility.

• Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
• Maintained order in building and on grounds of prison.
• Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
• Assisted the lieutenant in daily operations.
• Managed Correctional Officer's and did monthly training

• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
• Implemented rehabilitation programs aimed at reducing recidivism among inmates.
• Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
• Did unit counts, searches, and controlled contraband

• Maintained compliant policies and procedures.
• Wrote and submitted reports as needed.
• Resolved issues promptly and efficiently.
• Supervised juveniles
• Did searches throughout the facility

• Managed team of professionals to ensure operational efficiency and effectiveness.
• Analyzed company's expenditures and developed financial models.
• Supervised subordinate staff in carrying out daily duties and activities.
• Conducted security checks, conducted counts, and performed searches throughout the facility.
• Assisted the lieutenant in daily operations.

• Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
• Monitored daily operations of the branch including sales, customer service, inventory control.
• Maintained a positive relationship with customers by responding promptly to inquiries or complaints.

Started as a bagger in Weatherford, Tx. I worked my way up through the years at six different locations. Prior to becoming Customer Service Manager, I was the Store Orientation Administrator. This position included interviewing, offering, and hiring all store personnel. It included all paperwork from I-9s to final offers. I did all store orientations, safety training, and payroll.

I was the Employee of the Year in 2000 at the Southlake location #512.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Developed policies and procedures related to customer service operations.
• Analyzed business performance data and forecasted business results for upper management.
• Led team engagement to assist cross-functional departments and achieve goals.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.