Dennis billstrom
Eagan,Minnesota
Summary
For the last 5 years I've been retired from my very successful career working for the state of Minnesota.
I've kept myself busy by completing numerus DIY home projects and working on my and families cars and making a little side money on repair friends cars. I'm also very involved in local politics as well as local club soccer activities.
In my past working life I was a Dedicated professional with a strong focus on customer satisfaction and technical troubleshooting. Proven ability to resolve issues efficiently while promoting positive relationships.
Overview
18
18
years of professional experience
Work History
ITS 4
State Of Minnesota
St. Paul, Minnesota
02.2003 - 02.2021
- Proposed innovative ideas and solutions that improved team collaboration and results.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached co-workers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed creative solutions to customer problems, significantly boosting satisfaction levels.
- Recognized by management for providing exceptional technical customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate of Applied Science -
Metro State University
Saint Paul, MN01-2000
Skills
- Conflict resolution
- Time management
- Technical troubleshooting
- Data analysis
- Customer relationship management
- Process optimization
- Database management
- Team collaboration
- Project coordination
- Strategic planning
- Innovative problem solving
- Effective communication
- Interpersonal engagement
- Continuous learning
- Goal-oriented approach
- Verbal communication
- Attention to detail
- Microsoft office
- Self-Directed
- Decision-making
- Networking
- Team building
- Organization and time management
- Flexible and adaptable
- Leadership
- Interpersonal communication
- Teamwork and collaboration
- Problem-solving
- Customer relations
- Communication
- Problem resolution
- Planning
Timeline
ITS 4
State Of Minnesota
02.2003 - 02.2021
Associate of Applied Science -
Metro State University