Open To Work
Dennis Brown
Garnet Health Doctors
Middletown,NY
Work Preference
Desired Job Title
Physician Service AssociateSupervising Motor Vehicle Rep 1Customer Service RepresentativeBilling Representative
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Middletown, NY, US
Open to relocation:
Yes
13
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Physician Service Associate
2 Years 6 Months- Oversaw the handling of a significant influx of phone calls for diverse service lines and locations.
Collaborated with clinical staff and providers to enhance patient care communications.
Directed payment collection processes and referral management to drive positive patient outcomes. - Collaborated with multidisciplinary teams to enhance patient care strategies.
- Implemented evidence-based protocols to improve patient outcomes and safety measures.
- Advocated for patients' needs within healthcare system to ensure comprehensive support and resources.
Supervising Motor Vehicle Rep 1
3 Years 9 Months- Facilitated all face-to-face transactions involving driver’s licenses, vehicle registrations, suspensions, and revocations in a fast-paced environment.
Supported window representatives by providing guidance and assistance as needed.
Contributed to the preparation of quarterly and annual reports for assigned motor vehicle representatives, addressing disciplinary matters. - Provided detailed information to customers regarding licensing requirements and procedures.
- Reviewed documentation for accuracy and completeness to facilitate timely processing of transactions.
- Trained new staff on operational procedures and customer service best practices, enhancing team efficiency.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
Customer Service Representative
4 Years 8 Months- Managed a significant volume of inbound phone communications.
Oversaw appointment scheduling, medication refill requests, and emergency call handling.
Liaised with healthcare providers to maintain high levels of patient satisfaction. - Streamlined communication between departments, improving response times for patient concerns.
- Implemented feedback mechanisms to identify service improvement opportunities, driving team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Billing Representative
5 Months- Managed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Processed insurance claims efficiently, ensuring compliance with policies and regulations.
- Collaborated with healthcare providers to verify patient insurance coverage and eligibility.
- Trained new staff on billing procedures and software usage to ensure operational efficiency.
Education
No Degree - Liberal Arts and Sciences
No Degree - Liberal Arts And Sciences
Skills
Medical history taking
Call center experience
Follow-up skills
Healthcare ethics
Patient care
Quality improvement
Assessing needs
Staff collaboration
Active listening
Critical thinking
Deadline management
Accuracy and precision
Interests
Reading
Meditating
Cooking
Watching Sports
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Physician Service Associate
Garnet Health Doctors
12.2023 - CurrentRead More
Supervising Motor Vehicle Rep 1
NYS Department of Motor Vehicles
03.2020 - 12.2023Read More
Customer Service Representative
Crystal Run Healthcare
07.2015 - 03.2020Read More
Billing Representative
Greater Hudson Valley Family Health
12.2013 - 05.2014Read More
Suny Cobleskill
No Degree from Liberal Arts and Sciences
Read More
Orange County Community College
No Degree from Liberal Arts And Sciences
Read More